Service:
Thu Open Today! Service: 6:30am-7pm |
949 North Elston Avenue, Suite 2 Chicago, IL, 60642
| (312) 628-4444
To meet your Essential Servicing needs, Mercedes-Benz of Chicago remains open while practicing social distancing and sanitation for the health and safety of our team along with yours. During this time, we are providing options such as Complimentary Pick-Up and Delivery and No Contact Service Drop-Off for the servicing of your Mercedes-Benz with convenience and minimal contact.
Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Mercedes-Benz of Chicago.
A representative is available to assist you by phone at (312) 628-4444, chat or text.
We look forward to serving you.
We will be providing Complimentary Pick-Up and Delivery service for qualifying maintenance and repair services during this time. Certain exclusions apply. Call us for details to review!
The flexibility to pay your service in monthly installments. With Affirm, we have loans starting at 0% APR with NO hidden or late fees while choosing the best payment plan that works for you. Prequalify in seconds with no hard credit checks.
Mercedes-Benz of Chicago is proud to offer Express Service to drivers from Chicago and beyond to visit our state of the art facility for all their automotive needs. When it comes to a fast, exceptional service experience, nothing compares to Express Service.
When your vehicle requires Mercedes-Benz service or auto repair, you can trust your vehicle to Mercedes-Benz of Chicago’s authorized Mercedes-Benz service center. Unlike chain shops, our Mercedes-Benz service department is equipped to handle a variety of service tasks with Mercedes-Benz certified service, so you know your precision machine is receiving the high-quality care it needs.
Take a tour around Mercedes-Benz of Chicago’s state-of-the-art service center, and meet some of the friendly Service Advisors you can expect to see the next time you bring your vehicle in for a Mercedes-Benz multi-point inspection or to have a warning light checked. Our team is here to help!
At Mercedes-Benz of Chicago, we proudly employ two of three regional recipients of the Mercedes-Benz PreC1sion Award, which recognizes individuals for Mercedes-Benz service excellence. Additionally, all of our Mercedes-Benz service tasks are done using only genuine Mercedes-Benz parts. These parts are designed specifically for your vehicle with the same high-tech equipment and attention to detail as your Mercedes-Benz, plus they’re backed by a Parts Limited Warranty! Along with setting the standard with our quality people and parts, Fletcher Jones service offers Cook County drivers:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Complimentary Pick-up & Delivery
$15 UberX voucher to & from our Service Center
Onsite Reconditioning Center
Indoor Guest Lounge & Outdoor Bistro Tables
Express Service Options – Service while you wait in our Guest Lounge
Complimentary Car Wash w/ Every Service
After Hours/No Contact Vehicle Drop Off
Complimentary Peet’s Coffee & Bottled Water
Complimentary Hi-Speed WiFi
Complimentary Recall Services
Children’s Center
Communicate via text, email or phone w/ your service advisor
Keeping up with routine maintenance will keep your Mercedes-Benz vehicle in great shape, and at Mercedes-Benz of Chicago, we can handle Mercedes-Benz services like:
As an authorized Mercedes-Benz Vans service facility, we are here to ensure your commercial van is operating at its peak perfroamnce and back on the road quickly.
We have a dedicated Sprinter & Metris Service Advisor to be your point of contact while your van is in for service and a team of Certified Technicians. We also have VanCare Express available where your Service A, Service B, brakes and other services can be completed in 90 minutes or less while you wait.
We has excellent Prompt efficient support from Joy who was very friendly, understanding and gave outstanding service.
Bertin was kind and very considerate of my age
He worked consistently with me asking me if I understand my new car and what other questions I had The best thing was he insisted I call him with any other problems
Then he called me the day after he helped me to see if all was good or needed more help
Judy Van Dam
Always Expensive but work done well! Outstanding Customer Service. Service Manager Eric McGregor, you rock!
Drove in without an appointment at Service Department with a blown out sidewall in tire. Melvin took care of it and had it ready for me within a few hours. Extremely happy with the quick, efficient and friendly service!!
They are always very helpful and do a good job of communicating what is needed.
Chuck was extremely helpful in dealing with our tight timeframe for service and in negotiating/corresponding with Carvana and their third party warranty provider to get all of the necessary maintenance covered. We are very appreciative of all of his efforts!
The dealer did a great job, especially with some unexpected recall warranty issues that popped up later.
Jesus the service adviser was a pleasure to work with. He was very professional and transparent.
Great service and Chuck was very helpful with explaining what was needed and what wasn't.
Friendly, helpful, informed, nice, and a good teacher plus he is very well dressed! Thanks
It’s been a pleasure working with Lynne Olson for the last two years. She always takes good care of me and our interactions have been nothing but positive.
My service was excellent due to the efforts of Melvin Peoples, who once again, made certain that the service on my Mercedes was properly made as to nature of issue and my time constraints.
My service person was Mr. Kelly Smith. He was outstanding and on top of the work that needed to be done. He keep me informed of the progress of the work that was needed to be done and the work was done in a timely manner. Mr. Smith was very professional! GREAT service and nice guy. On a scale of 1 to 10, I would give Mr. Smith a 20.
Grateful,
Dr. Clifton Hunt
Very Professional,Courteous,and Accurate.The Experience itself was Great , Would definitely recommend Family and Friends
Bertin is very knowledgeable and professional! He helped us find our dream GLE 53 amg coupe and made the entire process seamless.
I just moved to Chicago and this was my first experience with your dealership. All the people that I came in contact with were very accommodating and went out of their way to make my service visit a good one,
This is the 2nd MB I have purchased through your dealership, Valerie O. was my sales person, on both occasions. Valeris is professional, knows the products, and is a pleasure to work with. Happy to work with her anytime.
Thank you to Raul for incredible service from start to finish. He was super helpful, attentive and made sure we understood everything about the car before driving off with it. It was also a super fast turnaround time from walking in to purchasing and driving home with the car!!
Thank you Kelly Smith for helping me! I appreciate your persistence. Keep up the good work!
Great inventory, pricing and good service but service is high price for somethings like oil change, other mercedes dealers $100 less for identical service.
Walter, salesperson, easy to work with.
DealerRater
Oct 22, 2021
DealerRater
Oct 21, 2021
DealerRater
Oct 20, 2021
DealerRater
Oct 19, 2021
DealerRater
Oct 15, 2021
DealerRater
Oct 15, 2021
DealerRater
Oct 14, 2021
DealerRater
Oct 10, 2021
DealerRater
Oct 9, 2021
DealerRater
Oct 5, 2021
DealerRater
Oct 5, 2021
DealerRater
Oct 2, 2021
DealerRater
Sep 26, 2021
DealerRater
Sep 24, 2021
DealerRater
Sep 21, 2021
DealerRater
Sep 21, 2021
DealerRater
Sep 21, 2021
DealerRater
Sep 20, 2021
DealerRater
Sep 18, 2021
Cars
Aug 27, 2020
