To meet your Essential Servicing needs, Mercedes-Benz of Chicago remains open while practicing social distancing and sanitation for the health and safety of our team along with yours. During this time, we are providing options such as Complimentary Pick-Up and Delivery and No Contact Service Drop-Off for the servicing of your Mercedes-Benz with convenience and minimal contact.
Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Mercedes-Benz of Chicago.
A representative is available to assist you by phone at (312) 628-4444, chat or text.
We look forward to serving you.
We will be providing Complimentary Pick-Up and Delivery service for qualifying maintenance and repair services during this time. Certain exclusions apply. Call us for details to review!
The flexibility to pay your service in monthly installments. With Affirm, we have loans starting at 0% APR with NO hidden or late fees while choosing the best payment plan that works for you. Prequalify in seconds with no hard credit checks.
We will bring the service to you. We are able to come to your home or office and provide certain services. Please call us for details and to schedule your reservation.
When your vehicle requires Mercedes-Benz service or auto repair, you can trust your vehicle to Mercedes-Benz of Chicago’s authorized Mercedes-Benz service center. Unlike chain shops, our Mercedes-Benz service department is equipped to handle a variety of service tasks with Mercedes-Benz certified service, so you know your precision machine is receiving the high-quality care it needs.
Take a tour around Mercedes-Benz of Chicago’s state-of-the-art service center, and meet some of the friendly Service Advisors you can expect to see the next time you bring your vehicle in for a Mercedes-Benz multi-point inspection or to have a warning light checked. Our team is here to help!
At Mercedes-Benz of Chicago, we proudly employ two of three regional recipients of the Mercedes-Benz PreC1sion Award, which recognizes individuals for Mercedes-Benz service excellence. Additionally, all of our Mercedes-Benz service tasks are done using only genuine Mercedes-Benz parts. These parts are designed specifically for your vehicle with the same high-tech equipment and attention to detail as your Mercedes-Benz, plus they’re backed by a Parts Limited Warranty! Along with setting the standard with our quality people and parts, Fletcher Jones service offers Cook County drivers:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Complimentary Pick-up & Delivery
$15 UberX voucher to & from our Service Center
Onsite Reconditioning Center
Indoor Guest Lounge & Outdoor Bistro Tables
Express Service Options – Service while you wait in our Guest Lounge
Complimentary Car Wash w/ Every Service
After Hours/No Contact Vehicle Drop Off
Mobile Service for select services
Complimentary Peet’s Coffee & Bottled Water
Complimentary Hi-Speed WiFi
Complimentary Recall Services
Children’s Center
Communicate via text, email or phone w/ your service advisor
Keeping up with routine maintenance will keep your Mercedes-Benz vehicle in great shape, and at Mercedes-Benz of Chicago, we can handle Mercedes-Benz services like:
As an authorized Mercedes-Benz Vans service facility, we are here to ensure your commercial van is operating at its peak perfroamnce and back on the road quickly.
We have a dedicated Sprinter & Metris Service Advisor to be your point of contact while your van is in for service and a team of Certified Technicians. We also have VanCare Express available where your Service A, Service B, brakes and other services can be completed in 90 minutes or less while you wait.
Valerie Ollar was the best sales agent! She was able to find me exactly what I wanted in my new vehicle! She was extremely patient!
Loved working with Bertin. Everyone was super friendly and kind. I did not get the dealership yuck vibe here. Straight-forward. No xxxxxxxx here. LOVED.
Erick McGregor’s service and attentiveness were spectacular. This was my second experience with him. Both times were truly great. I would recommend the dealership to others.
Raul was a huge help, he took his time to make sure we found the vehicle that was right for us. I would highly recommend him to anyone!
This dealership was wonderful! I walked in and was greeted by Obi, who took great care of me during the process of buying my new vehicle. He was super friendly and explained the cost and car features very well. He even drove me to my bank to help me get the necessary funds!
As always the experience was excellent from beginning to end. As always also, visiting Mercedes for service is always wildly expensive, but I suppose we get what we pay for.
It was a seamless and easy experience. Everyone was helpful and responsive. I would highly recommend to others who are considering purchasing a new car.
Well I was received with a warm greeting and also was helped tremendously. Bertie was very attentive and always helped. I recommend definitely recommend him, great salesmanship!!!
I love this dealership. Everyone I met was very friendly, Joshua did a great job on getting my car fixed in a timely manner. All went smoothly. Thank you!
Melvin is excellent. It took a week to complete, which was frustrating, but Melvin stayed on top of it. Car was returned looked great. The repairs were don to the sun roof but now I have an air sound in the sun roof. Apparently it is not adjusted properly. A short test drive with the radio off would have detected it. I will get it fixed next time I come in.
Excellent service, although I had serious issues with the cost of replacement for lost key ($902) and additional $200 cost for programming it. Yikes indeed!
Atanas and the whole staff including Travis from financial were amazing to work with! I would recommend Atanas and Mercedes of Chicago to anyone in search of their dream car. They made a usually stressful process enjoyable.
Marcus Jones was a pleasure to work with, he got me in out in a timely manner! Everything was explained thoroughly! Thank you for a pleasant experience!
My service rep was Jacob(5 stars), he took his time to figure out the problem and made it affordable for me to get the work completed. Thank you
I took my car in for the annual service and the entire process was seamless. Great customer service! I appreciate the text message communication to supplement the emails and in phone communication.
Very good customer service sales finance
Very friendly and professional Definitely going back for another next car Soon I love this place No hassles prices good compared to the market
Atanas is awesome . I would not buy my Benz from anybody else . Customer service was amazing . He really had a handle on what cars were available and what we might like . Great guy shop with him now !!!!
Erik is always pleasant to work with. He makes a simple service appointment easy, quick, and with a high level of communication. He is by far my favorite service team meme ever to work with.
Friendly and trustworthy. Melvin was great as well as the entire Staff. I was able to speak with a few Staff members all were friendly and helpful.
Great experience at this dealer. Everything from comparing models, vehicle insights, random questions was resolved. Atanas provided an awesome experience Would happily return and recommend!
He was very kind and knowledgeable about the car. The process was much smoother than anticipated I’m very happy with the car I purchased and it was because of Atanas 🙂
Great inventory, pricing and good service but service is high price for somethings like oil change, other mercedes dealers $100 less for identical service.
Walter, salesperson, easy to work with.
I didn’t end up buying the car because i didn’t make my decision fast enough. It was sold. But the service was consistent and precise with emails and speedy quick at responding. Loved the service and would definitely recommend this dealer.
This is really a great place, they are so busy it is amazing. Pricing on some cars are fantastic. I just sent a friend there to look at one and it was gone by the time she arrived. I'm sure she'll find another. We bought an SUV, but I am also in the market for a sedan! This will for sure be my Go To place!
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1520 W. North Avenue • Chicago, IL 60642
Get DirectionsOpen Today! Sales: 9am-8pm
Open Today! Service: 6:30am-7pm
Open Today! Parts: 8am-5pm
