To meet your Essential Servicing needs, Mercedes-Benz of Chicago remains open while practicing social distancing and sanitation for the health and safety of our team along with yours. During this time, we are providing options such as Complimentary Pick-Up and Delivery and No Contact Service Drop-Off for the servicing of your Mercedes-Benz with convenience and minimal contact.
Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Mercedes-Benz of Chicago.
A representative is available to assist you by phone at (312) 628-4444, chat or text.
We look forward to serving you.
We will be providing Complimentary Pick-Up and Delivery service for qualifying maintenance and repair services during this time. Certain exclusions apply. Call us for details to review!
The flexibility to pay your service in monthly installments. With Affirm, we have loans starting at 0% APR with NO hidden or late fees while choosing the best payment plan that works for you. Prequalify in seconds with no hard credit checks.
Mercedes-Benz of Chicago is proud to offer Express Service to drivers from Chicago and beyond to visit our state of the art facility for all their automotive needs. When it comes to a fast, exceptional service experience, nothing compares to Express Service.
When your vehicle requires Mercedes-Benz service or auto repair, you can trust your vehicle to Mercedes-Benz of Chicago’s authorized Mercedes-Benz service center. Unlike chain shops, our Mercedes-Benz service department is equipped to handle a variety of service tasks with Mercedes-Benz certified service, so you know your precision machine is receiving the high-quality care it needs.
Take a tour around Mercedes-Benz of Chicago’s state-of-the-art service center, and meet some of the friendly Service Advisors you can expect to see the next time you bring your vehicle in for a Mercedes-Benz multi-point inspection or to have a warning light checked. Our team is here to help!
At Mercedes-Benz of Chicago, we proudly employ two of three regional recipients of the Mercedes-Benz PreC1sion Award, which recognizes individuals for Mercedes-Benz service excellence. Additionally, all of our Mercedes-Benz service tasks are done using only genuine Mercedes-Benz parts. These parts are designed specifically for your vehicle with the same high-tech equipment and attention to detail as your Mercedes-Benz, plus they’re backed by a Parts Limited Warranty! Along with setting the standard with our quality people and parts, Fletcher Jones service offers Cook County drivers:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Complimentary Pick-up & Delivery
$15 UberX voucher to & from our Service Center
Onsite Reconditioning Center
Indoor Guest Lounge & Outdoor Bistro Tables
Express Service Options – Service while you wait in our Guest Lounge
Complimentary Car Wash w/ Every Service
After Hours/No Contact Vehicle Drop Off
Complimentary Peet’s Coffee & Bottled Water
Complimentary Hi-Speed WiFi
Complimentary Recall Services
Children’s Center
Communicate via text, email or phone w/ your service advisor
Keeping up with routine maintenance will keep your Mercedes-Benz vehicle in great shape, and at Mercedes-Benz of Chicago, we can handle Mercedes-Benz services like:
As an authorized Mercedes-Benz Vans service facility, we are here to ensure your commercial van is operating at its peak perfroamnce and back on the road quickly.
We have a dedicated Sprinter & Metris Service Advisor to be your point of contact while your van is in for service and a team of Certified Technicians. We also have VanCare Express available where your Service A, Service B, brakes and other services can be completed in 90 minutes or less while you wait.
great experience and incredibly smooth process. This was my first time buying and will always come back to Fletcher! Justine was amazing and made the process so easy.
Service was great but a 9:15 appointment took 3 1/2 hours this is no excuse for a 9:15 appointment they need to service the appointment customers on time
Mercedes-Benz of Chicago has by far the nicest facility in the Midwest, but more importantly the best customer service and Atanas is a true statement for that. If you are looking for professional and accurate customer service Atanas is your person. Thank you Atanas
Excellent service!!! great team, they worked with us after a difficult situation to revolve everything and make the buying experience excellent as it should be!!
Very professional people work at this dealership. The sales person was extremely helpful. They quickly got us a car that we needed and helped to set it up! Highly recommend, very satisfied!!!
As always I received excellent and professional service from Eric McGregor. I trust his opinion and his help with my vehicle And he is always very accommodating.
Lynne was a pleasure to work with. Thank you for your service. Only issue is the wait for a loaner car. Wish they had more in stock.
Though I leased my car at another dealership, I chose this firm to service my car.
Most recently, I brought my car in for it's second scheduled maintenance. It was a pleasure working with Chuck Benson, my service consultant! Returning home after picking up my car, I noticed a couple of scratches on my hood that I thought weren't there when I brought it in. After contacting Chuck, I made an appointment to bring in the car to have the scratches examined. After viewing the check-in photos that he took at my initial appointment, it appeared inconclusive as ...
Excellent service as always. Some items on backorder but got me back on the road same day whilst waiting. Updates via text super convenient too.
Fast Efficient Work, Jesus was a pleasure to work with and I will definitely return for my yearly maintenance. Nice to see people enjoying their work these days
Nicholas Cardoza was excellent! To be honest I have not had great service here but I'm hoping Nick can and will turn it around.
Very professional team - always on-time, efficient, and to the point. Erick McGregor is awesome, and has looked after me very well over several years.
Staff is always kind and is readily available for assistance when you arrive. My experience every time has always been a great one! Thumbs up!
Has gray staff very friendly helpful and make you feel comfortable.
The best dealership!
Very nice service!
Friendly sales representative!
Recommended 100%
Very accommodating since it was an emergency issue. Quick, excellent service overall.
Took longer than expected but the result saved me $$$ …they patched my tire vs having me purchase a new one…thank you!
service was very courteous, timely and complete. Thank you it was a pleasure.
If you are looking for Mercedes-Benz customer survive experience Atanas is your person. This is by far the nicest store and more importantly the best customer service.
Atanas was extremely helpful, patient and always highly professional in helping me with my Mercedes Connect hookup, as I am clearly inept with tech. Atanas sold me my GLA, for which I have been totally satisfied. I was happy when I heard he made sales manager, even though he’s a tough negotiator! Thanks again Atanas!
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