To meet your Essential Servicing needs, Mercedes-Benz of Chicago remains open while practicing social distancing and sanitation for the health and safety of our team along with yours. During this time, we are providing options such as Complimentary Pick-Up and Delivery and No Contact Service Drop-Off for the servicing of your Mercedes-Benz with convenience and minimal contact.
Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Mercedes-Benz of Chicago.
A representative is available to assist you by phone at (312) 628-4444, chat or text.
We look forward to serving you.
We will be providing Complimentary Pick-Up and Delivery service for qualifying maintenance and repair services during this time. Certain exclusions apply. Call us for details to review!
The flexibility to pay your service in monthly installments. With Affirm, we have loans starting at 0% APR with NO hidden or late fees while choosing the best payment plan that works for you. Prequalify in seconds with no hard credit checks.
We will bring the service to you. We are able to come to your home or office and provide certain services. Please call us for details and to schedule your reservation.
When your vehicle requires Mercedes-Benz service or auto repair, you can trust your vehicle to Mercedes-Benz of Chicago’s authorized Mercedes-Benz service center. Unlike chain shops, our Mercedes-Benz service department is equipped to handle a variety of service tasks with Mercedes-Benz certified service, so you know your precision machine is receiving the high-quality care it needs.
Take a tour around Mercedes-Benz of Chicago’s state-of-the-art service center, and meet some of the friendly Service Advisors you can expect to see the next time you bring your vehicle in for a Mercedes-Benz multi-point inspection or to have a warning light checked. Our team is here to help!
At Mercedes-Benz of Chicago, we proudly employ two of three regional recipients of the Mercedes-Benz PreC1sion Award, which recognizes individuals for Mercedes-Benz service excellence. Additionally, all of our Mercedes-Benz service tasks are done using only genuine Mercedes-Benz parts. These parts are designed specifically for your vehicle with the same high-tech equipment and attention to detail as your Mercedes-Benz, plus they’re backed by a Parts Limited Warranty! Along with setting the standard with our quality people and parts, Fletcher Jones service offers Cook County drivers:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Complimentary Pick-up & Delivery
$15 UberX voucher to & from our Service Center
Full Service Cafe w/ fresh local food & drinks
Onsite Reconditioning Center
Indoor Guest Lounge & Outdoor Bistro Tables
Express Service Options – Service while you wait in our Guest Lounge
Complimentary Car Wash w/ Every Service
After Hours/No Contact Vehicle Drop Off
Mobile Service for select services
Complimentary Peet’s Coffee & Bottled Water
Complimentary Hi-Speed WiFi
Complimentary Recall Services
Children’s Center
Communicate via text, email or phone w/ your service advisor
Keeping up with routine maintenance will keep your Mercedes-Benz vehicle in great shape, and at Mercedes-Benz of Chicago, we can handle Mercedes-Benz services like:
As an authorized Mercedes-Benz Vans service facility, we are here to ensure your commercial van is operating at its peak perfroamnce and back on the road quickly.
We have a dedicated Sprinter & Metris Service Advisor to be your point of contact while your van is in for service and a team of Certified Technicians. We also have VanCare Express available where your Service A, Service B, brakes and other services can be completed in 90 minutes or less while you wait.
Prices are too high, could be more Reasonable... Nice comfortable area to wait. Staff was friendly and very nice, explained my issues! Missed the Donuts!
Is there another Mercedes-Benz dealership and service center in Chicago?.....if there is, I don’t care...I’ve found mine! My second MB purchased and serviced at MB of Chicago and I’m not leaving EVER.
Atanas Is trustworthy dependable and a team player and a five star salesman I highly recommend him...
Travis in the finance department he’s very patient confident he’s the best.....
Thanks to Mercedes-Benz Of Chicago & Atanas Petrov, my wife and I have a new, beautiful Mercedes! Great experience - and we couldn't have done it without their help. Thanks so much!
This was my first time using you guys and I was truly impressed and pleased with everything. I will be coming in for all of my future services for my GLE
Great customer service. Attentive to clients’ needs for service and time. Thorough approach to vehicle inspection. Great follow-up. Very responsive to time-crunched need,
Great experience!! Atanas was very pleasant, professional and extremely knowledgeable about the car. He made the experience very smooth and seamless. We are very grateful to him. Thank you.
Got there earlier than schedule, however Joel and the team provided exceptionally professional service. Thankfully we had no issues. Always nice people to do business with.
Great experience buying our new and first Mercedes. Atanas, our sales associate, made the process easy and enjoyable. When getting our next Mercedes we will be back thanks to the experience we had.
Kyle did a great job in making sure that my car was taken care of and they found something that was unexpected but easily remedied. Thank you.
I normally always, only deal w/Melvin Peoples. However, he was unexpectedly unavailable, & Jesus stepped in & treated me like an old friend. He took care of my car w/o me feeling like the bill was being padded! I would definitely go back to him in the future.
I came from Colorado to buy a sprinter van. They made it so easy. I would come back and to buy another vehicle from them.
I had an appointment with the sales person and the dealership and they were very prompt and prepared for my car buying experience! I would definitely recommend!
We had excellent service when looking for our new car. I would highly recommend this location. Great follow up and willing to go the extra mile to get us what we needed!
Service/repairs were executed expeditiously and well. I would comment though that there should be separation of recommendations due to a checklist and recommendations due to necessary repairs. As a car owner, the checklist is "one size fits all" and may not be appropriate for all cars particularly very low mileage cars. It would be appreciated if recommendations for repairs delineated necessary repairs based on first hand and immediate observation vs. repairs as
dictated by a checklist.
Kyle Hunter, my representative, was excellent. I am voting for him for President.
I did not work with any individuals below ...
I purchased a 2015 Lexus RX450H with extremely low mileage. Arenas answered all of my questions and was patient and helpful as I vacillated. The price was fair and the dealership was friendly and efficient in processing the transaction. All in all, Atanas turned what is ordinarily an ordeal into a pleasant experience and I got a very clean and low mileage car in my price range. My only additional suggestion would be to shop around fir an extended warranty as I was able to purchase one at a cheaper price than offered by the dealership.
Great buying experience!
Very attentive to details and customer
Explained everything about the process and all options you have when buying a new car
Great staff and fast buying process!
Very helpful and accommodating made my experience easy. Really appreciate Atanas making sure if I needed any assistance or needed to help with my purchase to reach out.
Great experience, my service advisor Chuck Benson communicated the progress of the work throughout the process. Work was completed in a timely manner. Would highly recommend this dealership. A+
This is the second vehicle we purchased with Lok. Customer and product knowledge is what we liked best. Bertin was great to work with also. Highly recommend these two.
Atanas was absolutely FANTASTIC!! Very professional, warm and patient. I would definitely recommend anyone to ask for him personally! This was my 1st luxury car purchase and he made it that more special for me! ❤️
Great inventory, pricing and good service but service is high price for somethings like oil change, other mercedes dealers $100 less for identical service.
Walter, salesperson, easy to work with.
I didn’t end up buying the car because i didn’t make my decision fast enough. It was sold. But the service was consistent and precise with emails and speedy quick at responding. Loved the service and would definitely recommend this dealer.
This is really a great place, they are so busy it is amazing. Pricing on some cars are fantastic. I just sent a friend there to look at one and it was gone by the time she arrived. I'm sure she'll find another. We bought an SUV, but I am also in the market for a sedan! This will for sure be my Go To place!
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1520 W. North Avenue • Chicago, IL 60642
Get DirectionsOpen Today! Sales: 9am-6pm
Open Today! Service: 7am-5pm
Open Today! Parts: 8am-5pm
