To meet your Essential Servicing needs, Mercedes-Benz of Chicago remains open while practicing social distancing and sanitation for the health and safety of our team along with yours. During this time, we are providing options such as Complimentary Pick-Up and Delivery and No Contact Service Drop-Off for the servicing of your Mercedes-Benz with convenience and minimal contact.
Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Mercedes-Benz of Chicago.
A representative is available to assist you by phone at (773) 993-1514, chat or text.
We look forward to serving you.
We will be providing Complimentary Pick-Up and Delivery service for qualifying maintenance and repair services during this time. Certain exclusions apply. Call us for details to review!
Contactless service is an option for you! Simply schedule your appointment and drop off your keys in our secure drop-box. Your Service Advisor will check your vehicle in and contact you regarding the status of your service.
We will bring the service to you. We are able to come to your home or office and provide certain services. Please call us for details and to schedule your reservation.
When your vehicle requires Mercedes-Benz service or auto repair, you can trust your vehicle to Mercedes-Benz of Chicago’s authorized Mercedes-Benz service center. Unlike chain shops, our Mercedes-Benz service department is equipped to handle a variety of service tasks with Mercedes-Benz certified service, so you know your precision machine is receiving the high-quality care it needs.
Take a tour around Mercedes-Benz of Chicago’s state-of-the-art service center, and meet some of the friendly Service Advisors you can expect to see the next time you bring your vehicle in for a Mercedes-Benz multi-point inspection or to have a warning light checked. Our team is here to help!
At Mercedes-Benz of Chicago, we proudly employ two of three regional recipients of the Mercedes-Benz PreC1sion Award, which recognizes individuals for Mercedes-Benz service excellence. Additionally, all of our Mercedes-Benz service tasks are done using only genuine Mercedes-Benz parts. These parts are designed specifically for your vehicle with the same high-tech equipment and attention to detail as your Mercedes-Benz, plus they’re backed by a Parts Limited Warranty! Along with setting the standard with our quality people and parts, Fletcher Jones service offers Cook County drivers:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Complimentary Pick-up & Delivery
$15 UberX voucher to & from our Service Center
Full Service Cafe w/ fresh local food & drinks
Onsite Reconditioning Center
Indoor Guest Lounge & Outdoor Bistro Tables
Express Service Options – Service while you wait in our Guest Lounge
Complimentary Car Wash w/ Every Service
After Hours/No Contact Vehicle Drop Off
Mobile Service for select services
Complimentary Peet’s Coffee & Bottled Water
Complimentary Hi-Speed WiFi
Complimentary Recall Services
Children’s Center
Communicate via text, email or phone w/ your service advisor
Keeping up with routine maintenance will keep your Mercedes-Benz vehicle in great shape, and at Mercedes-Benz of Chicago, we can handle Mercedes-Benz services like:
As an authorized Mercedes-Benz Vans service facility, we are here to ensure your commercial van is operating at its peak perfroamnce and back on the road quickly.
We have a dedicated Sprinter & Metris Service Advisor to be your point of contact while your van is in for service and a team of Certified Technicians. We also have VanCare Express available where your Service A, Service B, brakes and other services can be completed in 90 minutes or less while you wait.
Fantastic experience working with the MB Chicago team. I was especially impressed by the work ethic and customer centricity of Valerie Ollar, with whom I worked closely to purchase our new Mercedes car. Thank you
Bryan Ward was very knowledgeable, easy-going, professional and kind. He made my decision very easy! I LOVE my GLC 300. Fabulous!
Very good service
Our sales rep, Jaime, was awesome! Not only did he get me the vehicle I wanted for the price I wanted, but he managed to get me in and out in less than 2 hours! I loooooooove my truck!!! Mercedes fan for life!
They are very attentive and thorough. We had a great experience and we Highly recommend them.
short on inventory
Chuck Benson did an outstanding job on guiding me thru from beginning to end.
We worked with Atanas and had a great experience. He is tremendously knowledgeable about a number of MB models and took the time to walk us through each. He was very patient along the way and incredibly responsive when we got home and had questions. Would highly recommend working with him if you’re looking for a new car.
A1 customer service.
Melvin Peoples as usual was Super to work with everything was handled courteously and efficiently. The hiker that brought my car was apologetic for the delay. When I first pulled in everyone couldn’t be more helpful to try to take care of my issues.When I had some difficulty with the Uber app Erik at MELVIN’s request was quite helpful and arranged everything.The director of service when he saw me standing waiting to talk to MELVIN about getting a power cord for my phone restaurant trying to find one for me which eventually he got from Melvin. ...
Valerie and Obi are amazing; I have also been a customer of this dealership for years now. 5 stars, no complaints, they crush it...
Melvin Peoples is absolutely the best car service personnel I have ever worked with at MB.I have used Melvin for the last 15 years. He is kind, efficient, courteous, knowledgeable and always gets my car in perfect shape. He has a wonderful sense of humor and is a true family man.I will recommend him forever.
The customer service from this dealership was truly exceptional all across the board! Thank you all for assisting with getting me my new vehicle, I love it! I will be back & will def refer friends & family.
Atanas Petrov was incredibly helpful throughout the buying process. Knowing that it was a huge upgrade for me, he was extremely patient in demonstrating every aspect of the car. Very satisfied with my new GLB and the welcome to the Benz family!
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1520 W. North Avenue • Chicago, IL 60642
Get DirectionsOpen Today! Sales: 9am-6pm
Open Today! Service: 7am-5pm
Parts: Closed this Saturday
