Service:
Mon Open Today! Service: 6:30am-7pm |
949 North Elston Avenue, Suite 2 Chicago, IL, 60642
| (312) 628-4444
During this time, we are providing options such as Complimentary Pick-Up and Delivery and No Contact Service Drop-Off for the servicing of your Mercedes-Benz with convenience and minimal contact.
Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask if you are not fully vaccinated as per the CDC guidelines.
A representative is available to assist you by phone at (312) 628-4444, chat or text.
Trust your tire care to our Master Certified technicians, who will get to work on your vehicle, cutting out regular ordering and shipping procedures found elsewhere.
Your Mercedes-Benz is designed with specific tire requirements, which are available with any Mercedes Original or Mercedes Original Extended tires.
We will bring the service to you. We are able to come to your home or office and provide certain services. Please call us for details and to schedule your reservation.
Savings over $50!
Correct alignment is critical to safely controlling your Mercedes-Benz, braking stability, extending tire life, and ensuring a comfortable ride.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Valid at Mercedes-Benz of Chicago. Mercedes-Benz vehicles only. Cannot be combined with any other offer or applied to past services. Excludes Sprinter. Some models may be higher. Limit one offer per person. Does not include applicable taxes, shop supplies, and hazardous waste fees. Other restrictions may apply. Void where prohibited. See Dealer for details. Op-Code: SEP21ALIGN
Savings over $50!
Correct alignment is critical to safely controlling your Mercedes-Benz, braking stability, extending tire life, and ensuring a comfortable ride.
Need new tires? Don’t want to burn a hole in your pocket? Let us help!
We will meet or beat any legitimate written estimate on tires from local competitors.
Must print and bring both offer and competitor's estimate with you at time of your purchase for offer to apply. Tires from competitor's offer must have the same SKU number. Valid at Mercedes-Benz of Chicago. Mercedes-Benz vehicles only. Cannot be combined with any other offer or applied to previous purchases. Does not include applicable taxes, shop supplies, and hazardous waste fees. Other restrictions may apply. Void where prohibited. See Dealer for details. Op-Code: APR21TMATCH
Need new tires? Don’t want to burn a hole in your pocket? Let us help!
We will meet or beat any legitimate written estimate on tires from local competitors.
Receive your Complimentary Tire Inspection & Reset of Tire Pressures.
Proper tire maintenance is crucial to the performance of your Mercedes-Benz.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Valid at Mercedes-Benz of Chicago. Mercedes-Benz vehicles only. Cannot be combined with any other offer or applied to past services. Does not include applicable taxes, shop supplies, and hazardous waste fees. Limit one original offer per person. Other restrictions may apply. Void where prohibited. See Dealer for details. Op-Code: APR21COMPTIRE
Receive your Complimentary Tire Inspection & Reset of Tire Pressures.
Proper tire maintenance is crucial to the performance of your Mercedes-Benz.
At Mercedes-Benz of Chicago, we offer a wide range of tire maintenance services. Whether you need your tires balanced, wheels aligned, or help with tire sizes, we’ve got you covered. Here are some of the tire and wheel service options you can expect when you choose an Authorized Mercedes-Benz dealer:
The Road Hazard Protection program keeps you and your vehicle safeguarded. In the first 12 months of Road Hazard Tire Protection, the replacement cost of the original tire is covered 100%. A maximum of $550 per tire will be put toward the replacement costs of tires purchased after March 14, 2014. During the second 12 months, coverage is 50% of replacement cost, not to exceed the original purchase price of the tire.
Per the program, customers are responsible for any charges over the 50% or 100% adjustment, such a sales tax, balancing, disposal fee, etc. If a covered tire is damaged due to a road hazard, we’ll simply replace it, saving you time and money on repair service. The replacement-only policy is retroactive, and includes eligible tires sold after March 14, 2014.
One visit to our Chicago service center and the Fletcher Jones service difference becomes clear. Conveniently located in the heart of Downtown Chicago we are ready to serve you! You can take advantage of express checkout, so you can be back on the roads of Chicago faster, as well as enjoy a bevy of benefits like:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Full Service Café w/ fresh local food & drinks
Indoor Guest Lounge
Express Checkout – Review and pay your bill on your phone prior to pick-up
Complimentary Car Wash w/ Every Service
After Hours Vehicle Service Drop Off
Complimentary Hi-Speed WiFi
Communicate via text, email or phone w/ your service advisor
Complimentary UberX
My service person was Mr. Kelly Smith. He was outstanding and on top of the work that needed to be done. He keep me informed of the progress of the work that was needed to be done and the work was done in a timely manner. Mr. Smith was very professional! GREAT service and nice guy. On a scale of 1 to 10, I would give Mr. Smith a 20.
Grateful,
Dr. Clifton Hunt
Very Professional,Courteous,and Accurate.The Experience itself was Great , Would definitely recommend Family and Friends
Bertin is very knowledgeable and professional! He helped us find our dream GLE 53 amg coupe and made the entire process seamless.
I just moved to Chicago and this was my first experience with your dealership. All the people that I came in contact with were very accommodating and went out of their way to make my service visit a good one,
This is the 2nd MB I have purchased through your dealership, Valerie O. was my sales person, on both occasions. Valeris is professional, knows the products, and is a pleasure to work with. Happy to work with her anytime.
Thank you to Raul for incredible service from start to finish. He was super helpful, attentive and made sure we understood everything about the car before driving off with it. It was also a super fast turnaround time from walking in to purchasing and driving home with the car!!
Thank you Kelly Smith for helping me! I appreciate your persistence. Keep up the good work!
From start to finish Bert took care of me and made sure that I knew everything about my new sexy car.
Erick was professional and nice during my visit. He provided me with the problem of my tire and went over the reason why it couldn’t be repaired.
Very helpful and attentive, answered all my questions promptly. Made the process seem less and quick, great sales representative.
Helped get all the paperwork sorted out timely, would highly recommend working with.
Service was exceptional efficient, as usual. Following a late night tow, I was contacted early, service scheduled, prompt follow up and completed timely. Great experience!
To begin with your environment is exceptional and thus far the service has fulfilled the goals that I was hoping would be fulfilled in maintaining my 2001 500SL. I will continue to utilize your services in the future! My service rep was very attentive also.Thank all of those who worked on my car!
Received stellar service from Max, Geoff & Juan for replacement of leather on drivers seat plus full detail. Awesome job on all! Appreciated loaner car while car was out for 2 days a day for Geoff giving me better price on total service. Also Juan had excellent follow up and communication throughout. I always receive excellent service from Max, Geoff and Vince. Just met juan
and happy to work with him again. Service is the name of the fame, makes all the difference if balanced with fair pricing.
Have repeatedly recommended you eliminate call center in CA. It’s Consistently been ...
I received exceptional service. You can tell Chuck takes pride in caring about each and every customer and the service of their vehicle. I really appreciate a job well done. Thank you to Mr Chuck Benson.
Completed tire replacement and annual oil change maintenance same day. Honored tire and wheel protection contract. Car was cleaned and spotless when picked up later that day.
Bryan was excellent and communicated well over the ten months I waited for my vehicle to arrive. He spent hours with me explaining the new car. Excellent!
Bert was very Attentive… He was very knowledgeable very witty, kind and walked us through all the steps of my purchase of my new Mercedes… We will work with Burt again thank you so much… Pamela Darley
Raul Valle is a terrific sales rep. In April we started seriously shopping for a GLE 350 thru the usual .com sites. Raul immediately reached out and was helpful and informative. Of all the telephone sales people I dealt with, he struck me as the sharpest. We visited other dealers, but found many of the GLE's overbuilt ( too many options we didn't value). So a couple days later Raul helped us order EXACTLY the GLE we wanted, at a fair price. He kept us updated on the progress of the build, and the final transaction at his desk was ...
Chuck explained everything to me and was awesome to work with. Even found me a loaner last min. Desiree made the loaner part of the process easy and was friendly.
Great inventory, pricing and good service but service is high price for somethings like oil change, other mercedes dealers $100 less for identical service.
Walter, salesperson, easy to work with.
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Cars
Aug 27, 2020
Routine tire maintenance near Elmwood Park will help ensure that your vehicle retains its superior safety and performance.
Schedule Service
If your vehicle is “pulling” one way or the other as you drive, your suspension may be out of alignment, which can adversely impact tire wear and performance.
Schedule Service
Regular rotation of your vehicle’s tires help prevent uneven wear, improper handling, reduced fuel efficiency and shortened tire life.
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As tires wear, they can become out of balance causing vehicle vibration and accelerated tire wear.
Schedule Service
