During this time, we are providing options such as Complimentary Pick-Up and Delivery and No Contact Service Drop-Off for the servicing of your Mercedes-Benz with convenience and minimal contact.
Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Mercedes-Benz of Chicago.
A representative is available to assist you by phone at (773) 993-1514, chat or text.
Trust your tire care to our Master Certified technicians, who will get to work on your vehicle, cutting out regular ordering and shipping procedures found elsewhere.
Your Mercedes-Benz is designed with specific tire requirements, which are available with any Mercedes Original or Mercedes Original Extended tires.
We will bring the service to you. We are able to come to your home or office and provide certain services. Please call us for details and to schedule your reservation.
Savings over $50!
Correct alignment is critical to safely controlling your Mercedes-Benz, braking stability, extending tire life, and ensuring a comfortable ride.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Valid at Mercedes-Benz of Chicago. Mercedes-Benz vehicles only. Cannot be combined with any other offer or applied to past services. Excludes Sprinter. Some models may be higher. Limit one offer per person. Does not include applicable taxes, shop supplies, and hazardous waste fees. Other restrictions may apply. Void where prohibited. See Dealer for details. Op-Code: JAN21ALIGN
Savings over $50!
Correct alignment is critical to safely controlling your Mercedes-Benz, braking stability, extending tire life, and ensuring a comfortable ride.
Need new tires? Don’t want to burn a hole in your pocket? Let us help!
We will meet or beat any legitimate written estimate on tires from local competitors.
Must print and bring both offer and competitor's estimate with you at time of your purchase for offer to apply. Tires from competitor's offer must have the same SKU number. Valid at Mercedes-Benz of Chicago. Mercedes-Benz vehicles only. Cannot be combined with any other offer or applied to previous purchases. Does not include applicable taxes, shop supplies, and hazardous waste fees. Other restrictions may apply. Void where prohibited. See Dealer for details. Op-Code: DEC20TMATCH
Need new tires? Don’t want to burn a hole in your pocket? Let us help!
We will meet or beat any legitimate written estimate on tires from local competitors.
Receive your Complimentary Tire Inspection & Reset of Tire Pressures.
Proper tire maintenance is crucial to the performance of your Mercedes-Benz.
Special internet offer must be presented to the Service Advisor at the time of write-up and prior to the service being performed. Valid at Mercedes-Benz of Chicago. Mercedes-Benz vehicles only. Cannot be combined with any other offer or applied to past services. Does not include applicable taxes, shop supplies, and hazardous waste fees. Limit one original offer per person. Other restrictions may apply. Void where prohibited. See Dealer for details. Op-Code: DEC20COMPTIRE
Receive your Complimentary Tire Inspection & Reset of Tire Pressures.
Proper tire maintenance is crucial to the performance of your Mercedes-Benz.
At Mercedes-Benz of Chicago, we offer a wide range of tire maintenance services. Whether you need your tires balanced, wheels aligned, or help with tire sizes, we’ve got you covered. Here are some of the tire and wheel service options you can expect when you choose an Authorized Mercedes-Benz dealer:
The Road Hazard Protection program keeps you and your vehicle safeguarded. In the first 12 months of Road Hazard Tire Protection, the replacement cost of the original tire is covered 100%. A maximum of $550 per tire will be put toward the replacement costs of tires purchased after March 14, 2014. During the second 12 months, coverage is 50% of replacement cost, not to exceed the original purchase price of the tire.
Per the program, customers are responsible for any charges over the 50% or 100% adjustment, such a sales tax, balancing, disposal fee, etc. If a covered tire is damaged due to a road hazard, we’ll simply replace it, saving you time and money on repair service. The replacement-only policy is retroactive, and includes eligible tires sold after March 14, 2014.
One visit to our Chicago service center and the Fletcher Jones service difference becomes clear. Conveniently located in the heart of Downtown Chicago we are ready to serve you! You can take advantage of express checkout, so you can be back on the roads of Chicago faster, as well as enjoy a bevy of benefits like:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Full Service Café w/ fresh local food & drinks
Indoor Guest Lounge
Express Checkout – Review and pay your bill on your phone prior to pick-up
Complimentary Car Wash w/ Every Service
After Hours Vehicle Service Drop Off
Complimentary Hi-Speed WiFi
Communicate via text, email or phone w/ your service advisor
Complimentary UberX
This is the second vehicle we purchased with Lok. Customer and product knowledge is what we liked best. Bertin was great to work with also. Highly recommend these two.
Atanas was absolutely FANTASTIC!! Very professional, warm and patient. I would definitely recommend anyone to ask for him personally! This was my 1st luxury car purchase and he made it that more special for me! ❤️
Atanas was great. Right to the point and easy to deal with. Highly recommend. Will hopefully be going back to Atanas for a long time.
Karolina helped me get my new "used" car checked in and finished in the blink of an eye. I waited for about half an hour to get my key programed & got a car wash as well. Great service!
Service was great. Quick and easy. The coffee is great and the option for vending machines is great when sitting around waiting for your car.
No one better !! Geoff Hults and his team of consummate professionals are the only Mercedes Benz Service Center that I would trust my Mercedes with. I am a very difficult person to keep happy. I own multiple Mercedes. They have never done any service without my authorization. The tech has always explained to me in person what does and does not need to be repaired. And when. The hand wash is amazing. Especially if you are not too cheap to tip. The cars are always returned clean and without damage. The facility is “State of the Art”. A very safe ...
The hourly rate labor is way to high. Almost afraid to bring the car in knowing leaving with a bill in the thousands. Thank You
Jesus, truly provided honest and friendly customer service from beginning to end. I never felt like he was just trying to fix as much stuff as possible and he truly advised me as if I was a friend and made recommendations on how all the parts a labor would affect the current performance of my car and potential problems in the future. He is truly one one your best team members in your service staff and should be rewarded. We bought a used Mercedes from a different dealership, but will not make that mistake in the future and look forward ...
Very Satisfied with the communication from beginning to end.
Not happy with this surveys 25 word minimum. Since when should that be a requirement.
Unbelievable
We had such a great experience at this dealership. We called ahead about a car we saw on the website. When we arrived, Atanas had the car we want to see pulled up and ready to test drive. The team was also ready to evaluate my Mercedes while we were on the test drive. So when we got back, we had all of the information we needed to move forward with the purchase. The whole experience was very professional and we felt so comfortable the entire time. We left feeling very happy and excited about our purchase. Atanas went above ...
In a year where customer service seems to have taken the back seat for many businesses - Mercedes Benz is not one of those businesses. Their customer service is still top priority for them! I live 5 hours from the dealership and on the December 23rd decided I wanted to trade in my current car and get a new one and I wanted to pick it up in a couple of days. I called and they referred me to Atanas Petrov to help me. Atanas takes time to listen to what we were looking for, and took notes of all of ...
My wife Aurora and I are always impressed with the quality of the work, and the courtesy and professionalism of the MB staff - making our experience painless. Thank you! Special thanks to Lynn Olsen for expediting our appointment, assuring our loaner vehicle (despite expediting the appointment date), and walking us through the procedures!! Your team is all great, but she is a gem.
There is a pleasure to say that always I received a very good service, the personal since the beginning treat you like a Gentleman. Thanks
Everything went well. Thank you. Your prices are very high. I had the same job offered at a different location for half the price. Im loyal to mercedes benz, for the large jobs. Alining, spark plugs, etc I will do somewhere else.
5 Stars across the board! Atanas and Travis were extremely helpful throughout the process. I was experiencing a few bumps with trying to trade in my vehicle due to an awful loan. Travis and Atanas went above and beyond to ensure I got rid of that vehicle to start fresh. They did just that! I highly recommend these two, my experience was nothing short of amazing. I was well taken care of and most importantly well informed! Thanks so much again guys!
Friendly and professional. Really explained the car since this is our first Benz. The whole transaction was smooth and friendly. We were treated with respect too.
Love coming in to this place, they treat you like family.Lynn from the service department always take care of me and make sure I leave with a clean vehicle( from the sales to the service)
I would like to thank Atanas and Mercedes-Benz of Chicago for the most pleasant and easiest car purchasing experience ever! Atanas was very respectful of our time and made sure we were comfortable every step of the process. This is how all car buyers should feel!
Jacob Avila (barn not listed below for some reason) was excellent. The whole staff was nice too. Quick turn around and no pressure applied. Just honest workmanship. I’ll definitely come back next time. Thanks!
Raul was a knowledgeable salesperson who was low key and helpful, making the experience of buying our new GLC 300 a positive one. His manager Lok was also helpful without being pushy.
Eric is the best in service center - been using him for 8 years and never disappointed. Outstanding! One of the reasons to buy a benz is the service.
Great inventory, pricing and good service but service is high price for somethings like oil change, other mercedes dealers $100 less for identical service.
Walter, salesperson, easy to work with.
I didn’t end up buying the car because i didn’t make my decision fast enough. It was sold. But the service was consistent and precise with emails and speedy quick at responding. Loved the service and would definitely recommend this dealer.
This is really a great place, they are so busy it is amazing. Pricing on some cars are fantastic. I just sent a friend there to look at one and it was gone by the time she arrived. I'm sure she'll find another. We bought an SUV, but I am also in the market for a sedan! This will for sure be my Go To place!
DealerRater
Jan 14, 2021
DealerRater
Jan 13, 2021
DealerRater
Jan 13, 2021
DealerRater
Jan 13, 2021
DealerRater
Jan 13, 2021
DealerRater
Jan 12, 2021
DealerRater
Jan 9, 2021
DealerRater
Jan 7, 2021
DealerRater
Jan 5, 2021
DealerRater
Dec 29, 2020
DealerRater
Dec 29, 2020
DealerRater
Dec 28, 2020
DealerRater
Dec 24, 2020
DealerRater
Dec 24, 2020
DealerRater
Dec 22, 2020
DealerRater
Dec 20, 2020
DealerRater
Dec 15, 2020
DealerRater
Dec 13, 2020
DealerRater
Dec 12, 2020
DealerRater
Dec 7, 2020
DealerRater
Dec 5, 2020
Cars
Aug 27, 2020
Cars
Jan 18, 2020
Cars
Jan 3, 2020
Routine tire maintenance near Elmwood Park will help ensure that your vehicle retains its superior safety and performance.
Schedule Service
If your vehicle is “pulling” one way or the other as you drive, your suspension may be out of alignment, which can adversely impact tire wear and performance.
Schedule Service
Regular rotation of your vehicle’s tires help prevent uneven wear, improper handling, reduced fuel efficiency and shortened tire life.
Schedule Service
As tires wear, they can become out of balance causing vehicle vibration and accelerated tire wear.
Schedule Service
You don't have any saved vehicles!
Look for this link on your favorites:
Once you've saved some vehicles, you can view them here at any time.
1520 W. North Avenue • Chicago, IL 60642
Get DirectionsOpen Today! Sales: 9am-6pm
Open Today! Service: 6:30am-7pm
Open Today! Parts: 8am-5pm
