Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask if you are not fully vaccinated as per the CDC guidelines.
A representative is available to assist you by phone at (312) 628-4444, chat or text.
We will be providing Complimentary Pick-Up and Delivery service for qualifying maintenance and repair services Monday-Thursday. Certain exclusions apply. Call us for more details.
The flexibility to pay your service in monthly installments. With Affirm, we have loans starting at 0% APR with NO hidden or late fees while choosing the best payment plan that works for you. Prequalify in seconds with no hard credit checks.
We will bring the service to you. We are able to come to your home or office and provide certain services. Please call us for details and to schedule your reservation.
One visit to our Chicago service center and the Fletcher Jones service difference becomes clear. You can take advantage of Complimentary Pick-up & Delivery, so you can be back on the roads of Elmwood Park faster, as well as enjoy a bevy of benefits like:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Full Service Cafe w/ fresh local food & drinks
Indoor Guest Lounge & Outdoor Bistro Tables
Express Service Options – Service while you wait in our Guest Lounge
Complimentary Car Wash w/ Every Service
After Hours/No Contact Vehicle Drop Off
Complimentary Peet’s Coffee & Bottled Water
Complimentary Hi-Speed WiFi
Children’s Center
Communicate via text, email or phone w/ your service advisor
Laura was very helpful and made my buying experience very easy. I will recommend her and the dealership to my family and friends.
A lot of inventory, the sales people very knowledgeable about the About the cars we had a great experience with Laura. She was very helpful knowledgeable and amazing overall I really recommend Mercedes-Benz of Chicago. Thank you all for your help with our purchase and we are very Happy!
Jimmy Jordan was a pleasure to work with no hidden fees everything was up front
Leon Smith and Matthew on the Sales Team did an excellent job working with me. They gave me all my options which helped me narrow down my search to the car that completely suit my needs. They explained in details all the features, packages, trims available to me. Leon Smith was very polite, courteous and fun to work with. Matt was very knowledgeable , sharp and professional. I will definitely return as a happy customer/client even though I live almost 300 miles away from the dealership.
Excellent car Obi one kenobi is great Leon is amazing love the car a lot
Excellent follow up and customer service. All of the details were transparent, staff is friendly and helpful. Always a pleasure bringing my car for service at Mercedes-Benz of Chicago.
Salvador, my service advisor, was responsive, informed, explained the problem and the matter was corrected timely at the cost and within time frame he projected. Excellent service!
My salesman, Kevan Nguyen, is impressively professional and was available for hours of lengthy discussion to reach our purchase. He remains available to answer many questions about my Maybach S680's operating features. Equally impressive was Finance Director Roy Woodstrom who accommodated us with competitive financing to complete our purchase. Many thanks to Gabriel Orelove, Fletcher-Jones Mercedes-Benz of Chicago General Sales Manager, for providing accommodating quality service.
My wife and I live in Trump Tower Chicago where high-end cars are abundant. Many residents have already passed my parked car and commented with enthusiasm about the Maybach S680. We will always ...
Ibrahim Amin was excellent. He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer all of our questions and provide straightforward explanations. He was always polite and his energy and passion for the product was contagious. I would recommend him to any of our friends who are considering purchasing a Mercedes Benz.
My advisor Adam has the best customer service skills I’ve ever seen. Awesome job
I went to the dealer for the Oil change , Hasan from the beginning was very professional with me and very attentive. The service he gave me was excellent.
My service date: 18-May-2024
I've appreciated the Personal and Professional level of service that I've received from the entire MB of Chicago on Elston avenue staff. I worked with Julissa M. (Issues with my tire & Rear tail lamp cover replacement), who in my opinion was absolutely tremendous. I was kept in the loop about the status of my AMG GLC 43 and my questions were answered, where I felt confident. I've shared my MB Fletcher Jones experience with family and friends. Keep up the awesome work that you're providing and as always, thank you!
Michael Berman was the best salesperson ever - not only did he find a car I didn't even know I wanted but he called me and sold it to me over the phone! He facetimed me and showed it to me. He studied about it that night and was able to give me a thorough understanding of how it worked the next morning. My first electric car and I absolutely love it! He made it all so easy! He was very calm when I took it for a test drive and just so knowledgeable about all the features. Michael ...
When I first walked in and saw all these Mercedes Benz cars parked in the lobby it looked like a five-star hotel but for cars! I knew I was "far from home", and "not in my everyday environment", however visiting Mercedes Benz of Chicago was AND has been THE GREATEST CAR BUYING EXPERIENCE I have EVER HAD in my entire life! REAL TALK! I had ALWAYS thought that these high-end value dealerships were snooty and uppity but MAN WAS I 110% WRONG on the very contrary!!! Now even though I KNOW I can't afford a vehicle ...
I recently became a Mercedes owner and I’m more than happy with this decision. Definitely Mercedes vehicles are amazing but as always the customer service is a game changer on the last decision. The team was super respectful all the time, the information provided was clear, deals are unbeatable and their support or find the best option for me in all ways was exceptional.
The entire team were at their best. From the sales rep to the finance guy. I was so impressed . I recommend this dealer to anyone who needs premium quality mercedes treatment. Smiles.
The service center is the best! Been here before and will comtinue to recommend them …they are courteous prompt, keep in touch with updates. last time in I had Salvadore Padilla and he made the whole experience as simple as possible!
customer service is excellent. Sal is particularly good at communicating status and addressing questions Inhad
I worked with Joanna who is an exceptional salesperson. The SL I was interested in was on a recall and frustratingly on a stop sale order for 3 months..Joanna communicated the progress effectively and even provided a loaner to fill in the gap..on the day of the purchase, paperwork and car was ready to go beforehand and I was done under an hour. Finance Manager Roy also deserve praise for customer service and efficiency..5/5 great dealership..
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