Mercedes-Benz of Chicago Guest Services

When you come to Mercedes-Benz of Chicago, you are our honored guest. We treat our guests right with a variety of services.


Lease Return Center

  • Regardless of where you leased your Mercedes-Benz, we can accept its return at the end of the lease and help you transition to your next vehicle.
  • A pre-inspection is recommended to ensure that any excess wear and tear is addressed prior to returning your vehicle.
  • “Loyalty Accelerator Credits” enable us to waive up to 5 months of lease payments for guests who are at or near their allowable mileage.
  • We can help you extend your lease or arrange financing if you decide to purchase your Mercedes-Benz.
  • We offer pick-up service for lease returns.


Disclaimer: (5 Months’ Payment Credit, also a finance special): Eligible customers will receive up to five months’ payment credit on their current lease with a lease or finance of any new 2015 or 2016 Mercedes-Benz vehicle through Mercedes-Benz Financial Services. Certain exclusions apply. Excludes MY15 B-Class, CLA, C-Class Sedan, GLA, S-Class, SLS, Sprinter and Smart; MY16 Mercedes-Maybach S600 and E-Class. See dealer for details. Offer expires June 30, 2015.


Rescue Assist SM

Rescue Assist? is a service that allows you to access your vehicle’s schematic using a smartphone or tablet with a built-in camera. All you have to do is scan one of the two QR codes on your vehicle. While all Mercedes-Benz models produced since 11/1/13 have these QR codes, Mercedes-Benz models dating back to 1990 are able to be retrofitted.

We’re proud to be able to install Rescue Assist? at Mercedes-Benz of Chicago.


To download a QR Reader

Go to your device’s app store and search for QR readers. Download the reader you prefer.

To scan the QR code within the Mercedes-Benz vehicles

Open the QR reader app on your smartphone or tablet and find one of the two QR code decals located on the vehicle. Hold your device in front of the decal, press the button to scan, or wait until the reader focuses and takes you to the vehicle’s schematic.


The Key to Your Security

How to order a spare or replacement key

Our scrutiny is your peace of mind.

We’re happy to provide replacement keys to you or your authorized representative. Here’s what’s required:*

If you are the original owner:

  • The current state registration for the vehicle.
  • A current driver’s license, identity card, or passport.

If you are an authorized representative:

  • The current state registration for the vehicle.
  • A current driver’s license, identity card, or passport.
  • Signed and dated authorization from the vehicle’s owner.

Activating your key

To activate your replacement key, you or your authorized representative must bring all necessary documentation to Mercedes-Benz of Chicago, and then we can synchronize the key to your vehicle.


*duplicated or photocopied documentation will not be accepted.


Prepaid Maintenance

Mercedes-Benz Premier Prepaid Maintenance gives you cost-certainty for necessary maintenance services. Mercedes-Benz Premier Prepaid Maintenance can save you 30% in comparison to paying for maintenance services as you have them performed* for a cost of only $19 per month when purchased alongside a lease.** It’s a remarkably convenient way to save money while ensuring that your Mercedes-Benz will continue to provide the exhilarating performance that you love.


For details, exclusions and limitations on Mercedes-Benz Star Service Pre-Paid Maintenance, contact Mercedes-Benz of Chicago, or visit

* Savings may vary by dealer. ** Savings vary by model.

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(312) 628-2319

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1520 W. North Avenue • Chicago, IL 60642

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Today's Hours:

Open Today! Sales: 9am-8pm

Open Today! Service: 6:30am-8pm

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Mercedes-Benz of Chicago

1520 W. North Avenue Chicago, IL


Phone: (312) 628-2319


Phone: (312) 628-4444

41.9110636 -87.6662115
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Mercedes-Benz of Chicago
Mercedes-Benz of Chicago
1520 W. North Avenue
Chicago, IL, 60642 United States
Mercedes-Benz of Chicago 41.9110636, -87.6662115.