Customer Testimonials

customer service is excellent. Sal is particularly good at communicating status and addressing questions Inhad

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I worked with Joanna who is an exceptional salesperson. The SL I was interested in was on a recall and frustratingly on a stop sale order for 3 months..Joanna communicated the progress effectively and even provided a loaner to fill in the gap..on the day of the purchase, paperwork and car was ready to go beforehand and I was done under an hour. Finance Manager Roy also deserve praise for customer service and efficiency..5/5 great dealership..

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Joanna was great. Provided me with several options and I was able to find the perfect fit.

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Excellent and well above expectations. Erik McGregor was awesome in the service department from start to finish. Between him and Valerie Oller in sales, nothing but great experiences with MB of Chicago

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My needs were met above my expectations. The staffs were very professional, attentive and caring.

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It has been a month and I still feel confident in my purchase. Sam Tomaino was the Mercedes-Benz Sales & Leasing Consultant that worked with me. I literally called Mercedes to inquire about a potential purchase. I was transferred to Sam and the rest is history! Sam quickly pushed my paperwork through, I was approved and hours later my purchase was complete. What I loved about the experience is that Sam had extraordinary patience. My 4-year-old accompanied my husband and I to the dealership. Sam not only took care of us but was amazing with accommodating my special needs son. ...

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Obi was super friendly, inviting, knowledgeable, and patient as we navigated the process of buying a car. He listened to what we were looking for and we ended up buying the car that we test drove!

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y experience at Mercedes Benz of Chicago was nothing short of exceptional, and this credit goes to Joanna and Matt, who made it truly memorable. Joanna's deep knowledge of the Mercedes-Benz lineup and her genuine enthusiasm helped me find the perfect car that matched my needs. She guided me through the selection process with professionalism, making me feel confident in my decision. Matt seamlessly handled the financing and paperwork, ensuring a smooth and efficient transaction. He patiently answered all my questions and provided a hassle-free experience. Together, Joanna and Matt went above and beyond, even arranging a comprehensive vehicle ...

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Very professional good service answered any questions I had. My advisor kept me up to date.

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Allysia is an excellent and very professional advisor She made the service very pleasant . I will next time ask for her to continue to be my advisor

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Excellent service. Ask for Marcus he is very knowledgeable,honest, and helpful. He will address all of your concerns.

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Alyssia is great! She had great communication with me during the service and very responsive.

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Anatas was great , easy to work with returned my texts and emails quickly. At delivery he was constantly checking to make sure I was happy with the service I was receiving. I would definitely consider driving from Detroit again to with him again

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Professional and classy top notch team member I would return and advise my friends to look at the Chicago dealership

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Drive from Michigan for all my Mercedes service work. We’ll worth the travel, always a great job!

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Excellent service from my service representative, Mr. Juan Vargas. He did a great job, and I was very impressed.

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The Team at Mercedes-Benz of Chicago service facility is by far a superior organization. The certified technicians are very skillful and were able to solve my complex problem with ease. The Advisor was extremely helpful and kept me up-to-date throughout my visit. Even the Service Managers checked in with me during my visit. If you are in the downtown area, this is the place to go! Thanks to all!

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Great customer service very friendly staff from the time I entered till the time I left would definitely recommend!

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Jonna was so kind and willing to help in an area that wasn’t her usual spot.

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Atanas and Raul were very helpful in getting me into a new GLC. Their efforts were greatly appreciated - they went above and beyond to ensure I was happy with the agreement we reached.

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Obi is an extremely courteous and professional young man. He educated me on vehicles that’s better suited for my lifestyle. Which lead to me saving a few dollars. Thanks Obi, you rock!!!

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Joanna Davila &Steven Sepulveda are great !! Joanna made me feel comfortable and explained everything I need to know about the cars we looked at. Joanna made sure I was comfortable with my decision on the car and made it work for me! Joanna was not pushing me into making a decision and spent time with me to work with what I am comfortable with. Steven Sepulveda was great & so kind ! He encouraged me to come in the dealership to see what they can do as putting me in a great car! I explained to Steven that I was ...

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Sam gave us the most amazing attention. We recommend him highly. We were looking at the newest all electric vehicles. We had never driven one before. Sam was an excellent teacher! Very knowledgeable! Very good communicator too! Fletcher Jones is a great organization! Can’t say enough! 5 STARS +

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Outstanding customer service from Pat, Obi, and Roy. Very satisfied. Speedy, easy, and sensible experience.

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Great dealership who were always attentive and answered all my questions about my new car.

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excellent service, always looking for adapted solutions to our requirements. I will recomend to everyone

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Very nice staff and upfront. No extra charges and was in and out within 45 minutes. Will definitely be a repeat customer and highly recommend.

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Always consistent great service by everyone at the dealership. Would highly recommend to anyone to use their service

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I worked directly with Andrea Ramirez. She was great at communicating with me based on my preference of text, email, or phone. She was very thorough explaining the process and we had a wonderful car buying experience. I highly recommend both A drea and the dealership.

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Apointment was booked on line. Marcus was professional, courteous, and knowledgeable. Process was smooth! I recommend this dealership

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She was wonderful we was in and out the hospitality was definitely in the room. I would definitely be going back

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This was my first luxury car purchase and it was a pleasurable one. Not intimidating nor frustrating. Raul was very knowledgable about the type of car I was seeking to buy. He answered all my questions regarding the car and listened to me about my concerns of securing the car since it was a special order. He assured me he would do everything he could to secure the car I wanted and he got me my car. I think he is an invaluable asset to Mercedes Benz. He is not arrogant or pushy just a genuine person. I back to ...

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From start to finish we got the best customer services experience. Beautiful clean facility and the best cars in town.

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The staff was exterely helpful and professional. I do not have a bad word about my experience.

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The staff was exterely helpful and professional. I do not have a bad word about my experience.

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Omg….first of all i loved her customer service me ans my 2 daughters came in the Mercedes store and when i sau she took care of us! Yes she did. Most definitely she is highly recommended

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I received wonderful attention and customer service from Joanna and the rest of the MB Team!

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The best person to work with on a scale to 10 she will guarantee you to get an approval

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The car buying experience was enjoyable. It was much better than previous experiences. Joanna made us feel comfortable supported us through negotiations. The best customer is a return customer. We definitely would go to Joanna for future car purchases.

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Joanna was great! She tried to accommodate all of our needs and kept us updated throughout the process. We were very satisfied and I’d recommend her to anyone!

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They made it very comfortable and easy for us to buy our new car today.

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Joanna was wonderful and professional overall. She was very proactive and consistent throughout my process to ownership.

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Professional, well educated personal. Facility very nicely laid out and clean. Service with a smile.

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Great customer service. Made the whole experience very pleasant. I would highly recommended Obi to anyone purchasing a vehicle.

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Extremely helpful and super sweet. Puts in all the effort to make sure client is happy.

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Very kind and thoughtful throughout the whole process and assisted us at every turn. Answered all of our "dumb" questions!

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I would like to express that Joanna made my experience the greatest memory of purchasing my 1st Mercedes-Benz. We were greeted at the door with First Class treatment. It was stress free, informative, and completed within an hour. We would recommend Joanna and this dealership every time.

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Joanna was excellent to work with. She went way above and beyond, to make sure my purchase went smoothly. Joanna was very friendly, professional, and was very good providing me with details. I felt like I was doing business with a good friend. Thank you, Joanna!

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Best service we have ever received at a dealership! The staff was superb and we left very happy!

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Couldn’t have asked for better help and service. Beside the outstanding quality of the vehicle, Raul’s help was crucial to making a final decision. I really could not have asked for a better experience. Fairly certain MB Chicago and Raul have just gained a customer for life.

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I had a wonderful experience working with Joanna Davilla! Joanna showed me exactly what I wanted to see and really took the time and patience to educate me about all the different options. Joanna had a sparkling personality that enhanced the entire experience. I really appreciated how genuinely happy she was for me and my new car purchase. Thank you for everything Joanna!

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I originally went to another dealer closer to my home to look at the vehicle I dreamed about my entire life. Obviously this was a big purchase as I waited my whole life for it and wanted what I wanted. The original sales person was not patient or kind. I walked away from the deal and was very disappointed. I kept thinking about the car and what I wanted so I reached out to Mercedes Benz chicago. Bryan ward reached out immediately and we scheduled an appointment to meet. I immediately felt comfortable with him as he was patient, kind, ...

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Bryan was very accommodating and willing to go the extra mile. We arrive to the dealership late, but he stayed until the deal was finalized.

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Bryan is always very professional and is a pleasure to work with. He makes the car buying experience easy

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Bryan Ward was excellent. We came from far away and he knew we were pressed for time and he did everything to speed up the process.

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Bryan was awesome he drove over 60mi. To bring me my e350 thanks for everything this was my second purchase from him

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Bryan was very helpful in helping me build my car. He's professional and responsive.

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I was impressed with the professionalism of the staff and ease of the automobile purchasing process.

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Nothing but positive thing to say about Obi. Great professionalism and helped me find something I was going to enjoy for years.

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Andrea is probably the the sweetest and most caring sales person I have EVER worked with. I’ve purchased literally over 50 cars in my lifetime and this woman was the first to keep in constant contact with me… not to purchase a car from her…. But just to see how my mom was doing after a very awful eye surgery which delayed our car buying time for over two months! My moms previous car was totaled in a head on car collision and needed to be replaced…. This was never a topic with Andrea as she reached out numerous times ...

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Ask for Dennis Smith especially if you are looking to buy EQS series. He can get them delivered the way you want!

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First time working with a Mercedes dealership and I have to say this was the most professional and helpful environment I’ve ever gone to. The whole team was incredibly knowledgeable and helpful. Made buying my first Mercedes an enjoyable experience.

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Matt Poore was an excellent service advisor, he was very professional and knowledgeable. I came in for one service and he gave advice and recommendations for other services needed for my vehicle. Matt will definitely be my go to person when visiting the service department.

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Marcus Jones went well beyond the call of duty. His responses were not only prompt but courteous. His actions essentially made the deal.

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I am a returning client and I wouldn’t allow anyone else to service me!! He was Absolutely amazing! Very helpful and patient! 10/10! Thank you again

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The team at MB Chicago is outstanding. They are incredibly friendly and outgoing and eager to help you find what you’re looking for. Certainly the best Mercedes Dealership in Illinois.

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I had a wonderful experience with Joanna Davila. Joanna was very knowledgeable, kind, open and focused on helping me find a vehicle that matched my needs, goals and finances. Joanna also had humor, and helped arrange getting me some food, as I was hungry and needed something to eat. Joanna then guided me through the entire process, discussed options, assisted me with getting my finance needs arranged, trained me on using the technology in the vehicle. Joanna displayed respect and integrity in our interactions, and made this process of purchasing a new car fun and easy. Joanna was patient, reviewed ...

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The service is outstanding. Obina has been very helpful in taking his time to go over all car futures. Thank you so much!

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I would describe this dealership as best in class because it is full service, efficient, friendly and convenient.

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Joanna Davila is knowledgeable, professional and one of the funniest salespersons I’ve had the pleasure of doing business with. She worked with me to trade in my leased Jaguar to get a new Mercedes and made the experience seamless. I highly recommend that you buy your next vehicle from her.

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Andrea was wonderful to work with, no pressure and easy to talk thru this big decision with. thank you!!

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Sam is a great person to work with! This is the second car I obtain from him. He is very knowledgeable about the cars as well as helps you get the best deal possible. I very much appreciate his attentiveness and his patience to ensure you get the car that best fits you.

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Joanna was amazing. Very patient, attentive and knowledgeable. I’ve bought many of vehicles from Joanna as well as my family and she never disappoints. Keep doing what you do!

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Joanna was such a pleasure to work with! She responded to all of our questions very quickly and made the buying process so smooth. I highly recommend working with her!

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Joanna took the best care of me the minute I walked in the door. Always with professionalism and a smile. Thank you Joanna

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The main reason I bought the car is Bryan sent me videos/photos and super proactive in showing me the car. Easy to deal with and the process was quick. Even got a good lunch recommendation. Great sales rep and dealership!

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I bought a used 2019 Mercedes a GLC 300. I came here to assign the app to my name and deactivate the old user account. Joanna is very helpful and proactive helping me to assign my name and activate the Mercedes me app to my name. Appreciate her help!

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Andrea was super nice and did a great job of showing me my new vehicle

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Excellent consumer experience One if the best I’ve had easy Pleasant professional Would highly recommend

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My sales representative Andrea Ramirez was super helpful! She guided me through a few options, finally landing on the perfect vehicle. She was professional and thoughtful in her approach. The MB Chicago team was amazing! Roy Woodstrom it the best finance person there is! I will definitely recommend Andrea and Roy and I will use them both for my next vehicle purchase!

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My service advisor Jesus Roman was excellent, he was professional, knowledgeable and gave me great advice on what important items I needed to address regarding my vehicle, I will surely ask for him whenever I need servicing, I consider him a valuable employee for Mercedes service, he made my experience stress free.

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Overall it was very nice all the staff was nice & helpful I would recommend anyone

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Great facility, professional staff. Andrea was great to work with. Easy process and a overall great experience.

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Kelly Smith was very polite and answered every question I had some before I asked thank you for your knowledge

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Good looking guy and gave me a super great deal 🤝 very patientce and understanding! Enjoy the process and the transection.

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Andrea was extremely helpful and professional. It’s nice to have someone with patience that takes the time to explain everything thoroughly.

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The Team was very friendly and easy to work with from start to finish. They made sure I was kept up to date on every step of the process. Jesus and the team did an outstanding job!

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They did great helping us pick out a suitable vehicle and were knowledgeable in their vehicles

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Jesus Roman was very professional in explaining the service that my vehicle needed. He was very knowledgeable and patient with my questions. Thank you.

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Andrea, sales, financing, GM, everyone encountered was great, best customer services. Dealer is very nice and clean.

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Obi was a pleasure to work with. Made it an enjoyable and relaxing experience. He listens to your needs and finds vehicles that meet your expectations. Highly recommend working with Obi!

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Obi was outstanding. We came in looking for an EV, and he found the perfect one for us right away. From understanding our needs to test driving and then the closing process, everything was seamless and fun. He is one of a kind - Mercedes is so lucky to have him - and we look forward to getting many more cars from him.

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I bought already 4 cars from Chicago, Fletcher Jones, you are the best .! I wouldn’t recommend you guys.!

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