Obi is a pleasure to work with. He did a fantastic job guiding me through the process. He gave me detailed information, explored different options and helped me choose the perfect car! The entire staff at Mercedes Benz of Chicago is nice, welcoming and helpful. I would absolutely recommend Obi and MB of Chicago!
Andrea is a very professional, patient and kind consultant, I felt quite warm, respected and comfortable the whole time when I was buying out my leased car, and she kept explaining every step and answering every question I asked clearly and patiently, which I appreciate a lot~
Sam Tomaino made the buying process seamless. I am out-of-state, helping my daughter, also out-of-state, buy a vehicle from Mercedes-Benz of Chicago. I'm still in awe of how fast and professional Sam and MBC were. There's no doubt we will return. Thank you, Sam!!
Obi was outstanding! Knowledgeable, accommodating and patient. Driven to help the customer make the right decision and most importantly he is honest and trustworthy!
Very positive representative for the company. I see why a good friend referred us to Obi.
Matt Poore is an excellent advisor. Very professional and helpful. Makes customers feel special. Explained every detail well , called and texted with updates. Got a lot of work done in one day. Thanks Mercedes Benz of Chicago and thank you you Matt Poore for such a great service. Thanks for also providing a loaner . The experience was very pleasant and satisfying. Matt is the best advisor one can have .
Bryan was really patient and worked either me 2nd time even though our first time deal didn’t go through, he was very patient and during the whole process and even worked to get a good financing. Hands down best sales person I ever interacted
Obi is amazing, he made the process super smooth. His service is beyond expectations! Even he delivered the car to me in Carterville, IL!! Highly recommended, great experience
We love to do our business here, even though it’s an hour away from our home. The sales manager, and all other sales/finance guys who help us are great to work with. They are knowledgeable and I trust their advice and suggestions.
Every step of the process from texting with Raul, to arriving at the dealership, to the full sales experience with Andrea was excellent.
The used GLA we purchased was in amazing condition, with a fair and transparent price.
We also loved that Raul (who had another appointment at the time) passed our sale to Andrea, who has only been with the dealership for two weeks. We were delighted to work with her - she did a superb job servicing us, was very knowledgeable, and it was nice to see her colleagues quickly assist her when she had a question.
Once ...
We have bought many Sprinters from Walter over the past few years. He is knowledgeable about the product and makes the transaction very simple and quick. Great salesman to work with!!
Nice experience working with the team. They were responsive, listened to my needs / goals and worked with me to get there. The deal worked for both parties and won the deal as a result.
I was pleased the professionalism shown by the Service Staff. My service advisor, Juan Vargas explained that I would receive a video inspection tyhe service performed
Helpful and courtesy from the moment I stepped out of my car. First time being there and having Bryan was a pure delight. He was professional, kind and never hesitated to answer the same question twice. Will definitely recommend him and work with him again!!
Phenomenal service attention to my every need. He’s a great gentleman very knowledgeable friendly outgoing. I’m going to buy a car from him again because is service was outstanding. He’s great at what he do.
We had an outstanding experience buying a new car from Tetiana. She was responsive and accommodating - she ensured that most of the documents were ready to sign by the time we arrived, she patiently walked us through many of the car’s features, and she was available by text and phone to answer my questions. I also appreciated that neither she nor the finance office pressured us into buying add-ons at any point in the process. Overall, Tetiana demonstrated the highest level of professionalism and competence. Very highly recommended.
This is my 3rd Mercedes purchase at this dealership.
Service was excellent. Obi, my salesman was amazing. He helped me with the 2 cars I purchase in the past 6 months. If you are looking for a Mercedes this is the place to shop. If you want a 5 star service ask for Obi.
Raul thank you for always having patience and providing valuable information about the Mercedes Benz Vehicles! I Love My Mercedes Benz and thank you again Raul for always making the Mercedes Benz of Chicago experience Awesome..!❤️
Our family build two cars with him. OBI always does a fantastic job for us. Friendly and responsive staff who Always make for a pleasant experience from start to finish! Very communicative and always there to help make the process easy. Thank you Obi.
Obi was great! He's very friendly and knowledgeable, and he kept me up to date throughout the entire (lengthy) process while my new car was being built. This was the easiest and most pleasant car-buying experience I have ever had with a salesman!
My time in the finance office with Lok was also painless. He's another friendly professional at Fletcher Jones I'm happy to have met.
Bryan was very helpful and patient. He did explain to me all my options, what is even the logical thing to do without feeling the pressure. I would definitely recommend him and work with him again.
Despite the process of purchasing a new vehicle usually being an arduous task, working with Obi made for a very positive sales experience. He listened to what I wanted in my next vehicle, held a quick therapy session with me when it was clear that I wasn’t going to be able to get the car I wanted purely from a price perspective and he went the extra mile to find and help me secure the car and color combination that suited me perfectly. Can’t wait to come back and work his nerves in a few years when my ...
Bryan is helpful and patient. Lets you think through the purchase and works with you to get the right package. Never felt pushed to get something I did not want. He's a great guy!
Bryan was fantastic to work with! We had all details worked out prior to me coming so I was in and out in record time with my beautiful new ride!! So appreciative of his attention to details and getting everything expedited to make my trip in to the dealership was efficient as possible! A+ customer service!
Let’s face it -buying a car can be a little stressful. I was lucky that Bryan was my salesman. Working with him was a delight. I found him to be personable,knowledgeable and easy to work with.I highly recommend him.
Bryan was very professional and awesome to work with! He was very informative and kept me informed about the status of my vehicle during the ordering and delivery process. When ever I reached out to him he responded quickly. I would definitely recommend working with him!
Awesome customer service! Joanna was very friendly and was amazing to work with. She truly listened and was able to get us the suv that was right for our family.
Awesome experience with Mr. Ward. He made sure I was satisfied from the beginning to the end. Also awesome follow up on the next day to check my experience.
Bryan was very helpful and accommodating during our GLC purchase process. He is very friendly and we never dealt like we were pushed into our decision to buy our first Mercedes.
Super friendly crew, who addresses my issue with the management team. Atanas was very professional, yet friendly to help me out despite the software difficulties they were facing.
I think this is the best service center around-especially during Covid and after with staffing changes and shortages they were able to accommodate so many customer needs with the complicated vehicles computer and mechanical issues. Thanks to Erick Megregor, Dan Flood and the technicians in service that worked on all of our cars.
Excellent, knowledgeable and Efficient staff. Very satisfied with the service received. Will definitely be patronizing them for all my future purchases
Thank you so much Joanna for your great service. From the moment we walked into the dealership you made my daughter and I feel at home. We appreciate all your help! You made our car buying experience so smooth.
I would recommend this dealership to anyone who’s looking to buy a vehicle. Joanna was my sales person, and she was great. Very friendly, and professional. She made sure she kept me updated throughout the whole process. I have had my truck for about a week, and she has called me a few times so far just to check to see if I am having any issues, or concerns. I didn’t have to spend all day at the dealership which I gave done in the past at other dealerships. I also want to thank the Financial manager Roy ...
It was a pleasant experience from the start to the delivery. Everyone involved was courteous and professional. Superb! Raul Valle is professional, friendly and he knows ins and outs of vehicle's options and functions. He was very patient and walked us through explaining the features and tips. Impressive!
Sam was absolutely the best we have ever worked with! He made sure everything was perfect throughout the entire experience. So nice to know someone you can trust to take care of you and your family! Can’t recommend him highly enough!
Bryan was the best! He was helpful, thorough, and so easy to work with. He made the whole experience at Mercedes fun. Would love to work with him again!
The team was very welcoming from the moment I step a foot into the dealership. Atanas and Layma understood very well what we were looking for and work with us to get the car I was looking for and more.
Most definitely recommend matt Cordero if you are looking to buy a car! He is such a gentleman and his honesty really stands out! His manager Matt and wonk the finance guy really made the process easy!
What can I say about Tetiana. She is ridiculously top notch for Mercedes. Her attitude, superb professionalism stood out so good. I loved every bit of working with she and finance mgr. Travis. Tetiana, came in on her off day to assist me and I instantly knew that I wanted her to assist me. I can't describe how great she was to me. I just know that she, as long as she's at Mercedes, will be my go to girl! She was sooo good. I can't describe the way her sales tactics were. I will always, and ...
My service with Melvin Peoples was excellent. He’s pleasant, he’s very attentive, great smile, Melvin make sure the finish product of excellent matches the Company’s name. You cannot or should not work for such a top of the line company with an attitude that taste like a lemon 🍋. Kudos to Melvin. Keep up the works of excellence.
Obi was amaizing, my experience of buying a gls450 was the best, the treatment, the attention, their energy is spectacular. He did not pressure us, he met all our purchase expectations. If I were to buy a car again, I would definitely go with it.
Mercedes Benz of Chicago di my B-1 service quickly and efficiently. Erick McGregor who was my service rep did a great job of informing me about necessary additional work and he made sure all the work was done on time. He is honest and a great communicator. Erick really understands and delivers great customer service.
Mercedes Benz Of Chicago always takes great care of my 3 cars and 1 Sprinter. It is great to have a dealer that provides me a stress free experience every time. Unlike what I have had to deal with at other dealers for non MB vehicles. Geoff runs a great show. Jacob and all the advisers are all fabulous to deal with.
Raul is the best. He answered all of my questions and was not pushy throughout the process. Even followed up after the sale to see if wanted additional assistance/training on the vehicle.
It was incredible working with Atanas. He was very knowledgeable, understanding and truly cared about making it a great experience. I was in and out of the dealership within a few hours! This is the third time that I am leasing a car from Atanas and this dealership. I always refer all of my friends, family and clients to Atanas and Mercedes Benz of Chicago. Thank you for all your help Atanas, I truly appreciate it!
Raul helped us buy our car with no hassle. He helped us through the ordering process and took great care of us. The car was delivered prior to the expected date.
Atanas has been a very accommodating Mercedes-Benz Sales Manager. My wife and I have been loyal customer’s of Mercedes Benz of Chicago since our first purchase of a 2003 MB SL500 in 2006. Through the years we have purchased several wonderful automobiles including our first Sprinter for our company. It has been a pleasure working with Atanas' team of professionals, especially Valerie Ollar and Travis Yonn. We have never been disappointed with his unique and very special team of employees. They are all true professionals! We are thrilled with our new 2022 MB C300.
Very helpful and knowledgeable person.Answered all mu questions with attention to detail.I purchased a diesel vehicle and they were able to provide me with everything I needed.I was pleasantly surprised how little time it took to deliver the vehicle.I can definitely recommend this dealership.
My husband and I just purchased an amazing Certified Preowned Mercedes Benz GLA 250 4 Matic from Jaime Uribe at Fletcher Jones Mercedes Benz of Chicago. We are beyond thrilled with the car, and with the first class experience we had with Jaime and Fletcher Jones MB of Chicago. I had been searching for a Jupiter Red GLA for months. I feel like I spoke with MB dealers from coast to coast. It was a frustrating experience to say the least! The car I bought had some very unusual features and was tough to find, but once MB of Chicago posted the ...
Atanas is a wonderful client service executive. He understood my needs and requirements. He appreciated by budget and expectations. With due intention and sincerity, was able to deliver on all accounts, exactly in-line with what I have come to expect from Fletcher Jones Chicago over the last few years. Although I am moving out of state, my intuition will always be to make my first call, when I feel the need to get a new car to Atanas and Marcus. They are trustworthy, friendly and sincere.
In the last 45 days, I have purchased 2 cars from them. Fortunately, I had a ...
Tetiana was the consummate professional and I look forward to a continued relationship with MB as a result of my experience with her. Exemplary service - thank you Tetiana!
Bryan Ward was nice, helpful and very professional. I definitely would recommend him. My sister which has brought me this wonder gift, and I had a great experience at Mercedes-Benz of Chicago. Thanks Bryan for my 2017 Mercedes GLC300.
This was the best car buying experience I have ever had! It was smooth and easy, from the moment I arrived. The sales representative and financing department are experts and work hard to get you the car of your dreams at a competitive rate.
My car was ready much sooner than expected. Never feel rushed. My concerns are always answered. Kelly and Jesus helped us on this last visit. My husband only speaks Spanish and Kelly has always been able to explain everyt issue with our truck in his native language. This makes us always feel welcomed.
I had a wonderful relationship with Atanas. He was kind, thoughtful. He was what I would call anticipatory--he knew what my questions were before I asked them. He is affable and friendly--just the kind of personality I would enjoy working with if II were in the market for a car, whether it was new or ufair sed.
I think a five-star rating is appropriate for Atanas
Bertin did a good job getting the car I was looking for. Thanks for the immaculate service so happy with the car. Thanks Travis as well excellent service.
Great inventory, pricing and good service but service is high price for somethings like oil change, other mercedes dealers $100 less for identical service.
Walter, salesperson, easy to work with.
Cars
Jan 18, 2020
I didn’t end up buying the car because i didn’t make my decision fast enough. It was sold. But the service was consistent and precise with emails and speedy quick at responding. Loved the service and would definitely recommend this dealer.
Cars
Jan 3, 2020
This is really a great place, they are so busy it is amazing. Pricing on some cars are fantastic. I just sent a friend there to look at one and it was gone by the time she arrived. I'm sure she'll find another. We bought an SUV, but I am also in the market for a sedan! This will for sure be my Go To place!
