Customer Testimonials
Fantastic experience working with the MB Chicago team. I was especially impressed by the work ethic and customer centricity of Valerie Ollar, with whom I worked closely to purchase our new Mercedes car. Thank you
Bryan Ward was very knowledgeable, easy-going, professional and kind. He made my decision very easy! I LOVE my GLC 300. Fabulous!
Very good service
Our sales rep, Jaime, was awesome! Not only did he get me the vehicle I wanted for the price I wanted, but he managed to get me in and out in less than 2 hours! I loooooooove my truck!!! Mercedes fan for life!
They are very attentive and thorough. We had a great experience and we Highly recommend them.
Chuck Benson did an outstanding job on guiding me thru from beginning to end.
We worked with Atanas and had a great experience. He is tremendously knowledgeable about a number of MB models and took the time to walk us through each. He was very patient along the way and incredibly responsive when we got home and had questions. Would highly recommend working with him if you’re looking for a new car.
A1 customer service.
Melvin Peoples as usual was Super to work with everything was handled courteously and efficiently. The hiker that brought my car was apologetic for the delay. When I first pulled in everyone couldn’t be more helpful to try to take care of my issues.When I had some difficulty with the Uber app Erik at MELVIN’s request was quite helpful and arranged everything.The director of service when he saw me standing waiting to talk to MELVIN about getting a power cord for my phone restaurant trying to find one for me which eventually he got from Melvin. ...
Valerie and Obi are amazing; I have also been a customer of this dealership for years now. 5 stars, no complaints, they crush it...
Melvin Peoples is absolutely the best car service personnel I have ever worked with at MB.I have used Melvin for the last 15 years. He is kind, efficient, courteous, knowledgeable and always gets my car in perfect shape. He has a wonderful sense of humor and is a true family man.I will recommend him forever.
The customer service from this dealership was truly exceptional all across the board! Thank you all for assisting with getting me my new vehicle, I love it! I will be back & will def refer friends & family.
Atanas Petrov was incredibly helpful throughout the buying process. Knowing that it was a huge upgrade for me, he was extremely patient in demonstrating every aspect of the car. Very satisfied with my new GLB and the welcome to the Benz family!
Great inventory, pricing and good service but service is high price for somethings like oil change, other mercedes dealers $100 less for identical service. Walter, salesperson, easy to work with.
I was very pleased with my purchase experience from sales through purchase and delivery all employees were stellar. I was given a fair price and would recommend this store to anyone looking for a Mercedes.
Service B performed and replaced the battery and as always the MB team did an excellent job.Very impressed with everyone following at the facility following proper health and safety practices during COVID. I felt safe and secure waiting in the service area.
Great service. Jesus was on top of everything
Marcus was great to work with from beginning to end. He was incredibly patient in answering all of our questions and in describing the different features. Venita was also a pleasure to work with when it came to financing. I’m extremely happy with my new car.
Good dealer. Helpful salespeople and service.
Thank you to Tetiana and Walter for helping me on the purchases and making the correct selection for my fleet. Thank you Tetiana / Walter.Best Regards,
Our experience with Mercedes Benz of Chicago was extremely good. Marcus Jones was our partner on this deal and he was awesome. Had lot of knowledge, was not pushy, understood our needs, explained everything in detail about the deal as well as showed all features. That makes him class apart from others. The sales part was also like a breeze. Overall great team at Mercedes Benz of Chicago.
Special Thanks to Max M and Vinita at Mercedes-Benz of Chicago, your attentive attitude towards your clients is exceptional. I searched various MB & BMW dealerships for a car and did not get the positive response as I received from both of you. Although I had personal issues going on within my life you made me feel that you were truly concerned. Thanks again for being so courteous you made purchasing my car effortless. Thanks again, D. Davis
This was my 1st Benz purchase but I will definitely be a repeat customer. Valerie Ollar was AMAZING and I had such an incredible experience!! I'm the type of buyer who knows what she wants and doesn't want to listen to nonsense or do the waiting game for half a day which is typical of a lot of dealerships. Entire process took no more than a couple of hours and I was very pleased. Highly recommend!
We are very happy with our experience buying a pre-owned car here. Jaime was wonderful and easy to work with. Knowledgable and great no-pressure customer service.
Unlike many other places I found caring and respectful sales associates at this dealership (Bertin for my case) who are willing to do business with customers. I feel the deal I got on my car wasn’t just a win for the dealership. When I left the dealership with my new car I felt both parties were pleased with the deal and that’s what matters to me.
We worked with Atanas on July 2020. He has been extremely helpful and knowledge. We would highly recommend him!
Atanas did a great job. Came in on his day off and worked hard to make my deal happen. Great guy I highly recommend him and the dealership.
We had a great experience at Mercedes-Benz of Chicago working with Bryan Ward. Bryan was patient and helpful, he made sure we find the perfect car we want. Once finalize, the whole process was clean and easy. Wonderful experience overall.
Great experience! Excellent service! Professional and friendly staff! Thank you Brian Ward for going over every detail with us! Appreciate you we are super happy with are new car!
I had a great experience with Atanas and Lok and they will be my first choice!! You could get the best price and service here!
Mercedes of Chicago and their service team is about as good as it gets! It starts with their service manager Jeff and flows through their team. They have constantly gone above and beyond each time I visit their facility. Clean environment, friendly people, aware of the pandemic and taking the necessary precautions, you just can't do better than them! Highly recommend them to anyone needing service on their Mercedes!
We had a wonderful experience at Mercedes-Benz of Chicago with Atanas.He went through all details of the car we were interested in and had a great test drive. We were so impressed that we bought our new GLA 250. We love it and the attention we got at M-BThanks so much
Communication was excellent. Service was excellent.
Good variety of stock cars. The staff was helpful & attentive just what you would expect from a Mercedes dealership
Good Experience at Mercedes-Benz Chicago. Found a great vehicle, beautifully detailed. Straightforward sales process and an excellent sales person in Bryan Ward. Would recommend.
Great experience dealing with Dennis Smith and Travis Yonn. Great place to purchase a vehicle!
I worked with Bryan Ward at MB Chicago on North. Bryan was right on time for our appointment, took the time to help me with my trade in number, and had my new car detailed and ready to go for a test drive within minutes of me arriving. Bryan is smart, courteous and I felt like a VIP with the whole MB Chicago team. Even though I was buying a pre-owned vehicle, my wife and were treated like I was buying a brand new AMG! Highly recommend
Valerie Ollar, our sales representative, was extremely professional making the purchase of our new 2020 S450 a complete pleasure. She showed us several models and many various extras and add-ons to help us make our decision. She spent considerable time with us and was able to answer our questions with great detail. She followed through with every promise and helped us set up all of our individual parameters and settings, making this daunting challenge very enjoyable. We are proud to boast of our experience with Valerie and pledge to give an outstanding recommendation to anyone who wants to be respected when ...
Thank you!A+ customer service and support from an exceptional team of professionals at Mercedes-Benz of Chicago.I can not begin to thank Sam Tomaino [ Sales ] and Roy Woodstrom [ Finance Manager ] enough for such a positive out-of-state purchasing experience. The entire purchase was executed so seamlessly. Yes, I purchased my new Mercedes-Benz vehicle all the way from Florida without one problem.These two gentleman stayed in constant contact with me throughout the ENTIRE process. From beginning to end not just to secure the sale but to ensure that I had everything in place correctly. From sending videos of the vehicle, ...
My salesperson Jim Jordan, was very professional and was very attentive throughout the purchasing process.
Atanas helped me find the car that was right for me. He didn't push me towards anything I didn't want.
Highly professional and knowledgeable Service Advisor (Erick McGregor) and excellent service.
Huge shoutout to MB FLETCHER JONES for always accommodating me whenever necessary. The entire staff in house is well spoken, kind, and exceptional in terms of customer service! If you're looking for a reputable MB LOCATION, go here!
We had a FANTASTIC experience working with Atanas. He was upfront, honest, and got us the car we wanted. We highly recommend this dealership AND Atanas. Thank you!!
I am so glad that I got my first experience at buying a car at this dealership. The problem is that the standard has been set super high. From the moment you come in you feel like you are taken care of. I particularly purchased a car that wasn’t a Mercedes. Raul was an excellent sales rep and eased my decision by letting me make it. I was afraid about being taken advantage of but I was honestly impressed on how different this experience was from my expectations. What can I say? You can buy class but here there ...
The best Mercedes dealer in IL. They offers great prices!
The staff in the service department was very friendly and it didn't take hours for me to leave my car, get a loaner and be on my way. The work was done in a timely manner and it was ready at the time I was told to pick it up.
I got my first very own car from here and I can’t find words to explain how blessed I feel to have done businesss with MB Chicago. Mr.Raul Valle was a true professional and never judged us for coming from a modest background unlike the **insert expletives** at Loeber Motors who thought we couldn’t afford one. This is the only place I would recommend for one to get a car. My baby loved the playroom and everyone was extremely welcoming here. Make sure you check out their espresso machine in the back. Getting a Mercedes was a ...
I hadn't purchased in a while and was surprised at how the process has significantly changed. I never felt any pressure or uncomfortable while looking at a number of different models and Bertin was very accommodating. I was impressed by the service facility and all the benefits that are available to me.
Pleasant atmosphere was greeted as soon as I walked in and was shown the vehicle I had in mind
Confidence restored!! Thank you to GM Patrick Law for listening and taking action. Not only did Mercedes Benz of Chicago “make it right” my expectations were exceeded. I am the proud owner of a 2020 GLC with all of the bells and whistles. They level of integrity and service demonstrated has proven that this is a brand that I CAN trust. The best or nothing............ thank you for standing by your words!
Was looking to lease an A220 and found the perfect car for me. Atanas was my sales rep and he was absolutely great! He showed me everything about the car and was very clear about all available options. We ended up going with one in the show room. Atanas got me a great deal and was very patient with me while I got all my things in order. Couldn't imagine getting my first car anywhere else!
I had an exceptional experience with Atanas Petrov!! Due to recent events, I had to reschedule my appointment a few times. I was unable to take time away from the office. Nevertheless, Atanas was very patient and continuously stayed in contact with me (as I searched for the perfect vehicle). My search began with an inquiry regarding 2018 GLA posted on CarGaru. However, the vehicle was soon sold. During my research, I ran across the great promotions at Mercedes Benz Chicago, which shifted my interest to a new 2020 vehicle! The best part is that in less than two hours, I was ...
Atanas was extremely helpful, educational and patient with us. I would highly recommend if you are in the market for a Mercedes to see him. You will not be disappointed!
Atanas Petrov is the best sales consultant by far. Very happy with the experience and the dealership. I love my new E-class.
All of the staff was super helpful and very informative, allowing for a seamless experience. I was not intending on purchasing a vehicle, but Raul went over all of my options and helped me close on a great deal. I spent more time at a Nissan dealership than I did here — go figure! Thanks again!
Great purchase experience.
I had been looking for a car for a few weeks and had been checking out a few dealerships during the time when masks and gloves and appointments are required, and some dealerships were much more prepared and respectful of that process than others. FJ MB was a fantastic experience, and Atanas Petrov could not have been a better person to help me through the process, and I walked out with a car about 90 mins after I showed up. There were a couple snags with a key being the wrong key, but they are quick in helping it get solved. ...
My business needed a new van so I decided on the Metris van. I used Edmunds for some research and MB Chicago is my local dealer. I started emailing with Raul. He helped me understand the options and differences. Then we started to negotiating on price. We agreed on a price (including fees) via email and set up an appointment to come in. He was a little skeptical if I would actually come buy the van - which I don't blame him. We set an appointment. I went in and we walked through the van and took it for ...
Was a little upset at first, just bought the car two weeks ago and already had a check engine light on. After meeting with the service center staff and getting my loaner, I felt a little better. Was kept in the loop and in the end the car was fixed. Hopefully, won't be back until next scheduled service. Great staff.
Beautiful showroom, very friendly people, excellent inventory. Wasn't there to buy, other business. Met a very cool salesman, Bryan Ward. If you're in the market for a MB, check them out.
Mercedes Benz of Chicago is the best dealership I’ve encountered. Their ongoing service is exceptional. They go above and beyond.
Just bought my first MB here. Atanas in sales was super accommodating with my erratic schedule and kept in good contact with me to make it happen. Roy in finance was quick with my paperwork and got me cruising out the door in no time. I’m super happy with my vehicle and the condition they turned it over to me in.
Great working with Chuck. He was patient and helpful.
STOP!!! Read this review!!!To start, I'm an average guy, making an average wage, with average credit. My first stigma was that I cannot afford a Mercedes. However, I decided to check out the brand. I called the Mercedes Benz of Chicago location and scheduled an appointment with Atanas. I arrived and was greeted with the upmost respect. The dealership was clean, professional atmosphere and lots of gratitude for even entering the door ( I was even wearing my work clothes, not a suit or casual wear). Atanas came down to greet me and the deal was on. He picked ...
My wife and I purchased our first Mercedes today from Mercedes of Chicago. Atanas was our sales rep and he was fantastic. He was prompt, professional and very knowledgable about the vehicles. Everything you would come to expect from a Mercedes sales rep. He assisted us in making the right decision on which vehicle was best for our needs. The process was very easy and we left feeling very satisfied. Thank you again Atanas for all your help and professionalism.
I am very pleased with my experience. Dennis Smith Helped me he is amazing and very professional. I have been to other dealerships and I felt pressured and pushed to make a decision but I didn't feel that way during my visit here . Dennis was very professional and Instead of feeling pressured I actually felt comfortable and confident to make my decision. He took his time to explain everything to me and lay out everything in details . He also worked around my busy schedule to come in at the times that worked for me during these difficult Covid 19 times !! Thank ...
I am very pleased with my experience. Dennis Smith Helped me he is amazing and very professional. I have been to other dealerships and I felt pressured and pushed to make a decision but I didn't feel that way during my visit here . Dennis was very professional and Instead of feeling pressured I actually felt comfortable and confident to make my decision. He took his time to explain everything to me and lay out everything in details . He also worked around my busy schedule to come in at the times that worked for me during these difficult Covid 19 times !! Thank ...
I was shopping for used car and ended up with brand new 2020 GLC 300. Great service during the pandemic. Atanas was my sales representative-with his attitude and knowledge he made the entire process nice and smooth.
Very professional and very pleasant experience I had,you won’t be able just to go there and take a look,you will buy something 100%
If excellent customer service is your goal, schedule your appointment with Bertin Covarruvias today! As a Mercedes-Benz Sales and Leasing Consultant, he aims to provide the “best car buying experience of your life”. Bertin definitely delivered. Many thanks!
