Mercedes-Benz of Chicago

Mercedes-Benz enjoys a higher level of customer satisfaction than any other automobile brand. This is confirmed by a large-scale survey conducted by the world-renowned J.D. Power and Associates Index on the satisfaction of car buyers. Mercedes-Benz took first place among all car brands in this study.

We want to please our customers with our products, but naturally also with our customer care and service.
We wanted to congratulate Brett Rieser, Emilio Froylan, Sebastian Skrzyniarz…

The motorsport gods are now under new skies. They came to Montr?al and offered you yet another legendary race at the Grand Prix du Canada. Like many other Grand Prix which occurred at the Circuit Gilles-Villeneuve, the last lap was incredible as Jensen Button, one of your favorites, stole the victory away. Many of you joined us, you've let us know how passionate you are about Formula 1 and despite all the adversity?

 
Mercedes- Benz of Chicago Service Center represents everything that our brand stands for: Leadership, quality and luxury. We have raised our standards of excellence and quality of customer service.

The preC1sion program is a performance based rewards and recognition tool that utilizes Fixed First Visit (FFV-T) data and the Standards of Excellence (SOE) Certified Program training history to select and recognize those individuals who are the benchmark in service excellence, learning and development...

Just released, is the new owners support section on MBUSA.com. Here customers and dealers can find short format instructional videos on Difficult to Use (DTU) topics for the 2011 model year vehicles. There are 25 different topics already posted and you can expect about 5~7 new videos to be added monthly.  Check out Videos